Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Leniya Gilles

Ft. Pierce,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Walmart.Inc
06.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

High School Diploma -

Fort Pierce Central High School
Fort Pierce, FL
05.2022

Skills

  • Solution Oriented Professional
  • Skilled Collaborator
  • Active Listening
  • Typing Speed and Accuracy
  • Technical Knowledge
  • Rapid and Adaptive Learner
  • Committed High Achiever

Certification

  • Basic life Support
  • Certified Nursing Assistant

Languages

English
Full Professional

Timeline

Customer Service Representative

Walmart.Inc
06.2021 - Current

High School Diploma -

Fort Pierce Central High School

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Leniya Gilles