Lenka Pina
Rockville,MD
Summary
Results-driven professional with extensive experience in the food service industry. Skilled in staff training, conflict resolution, and time management, consistently improving service delivery and fostering a positive work environment. Committed to achieving operational excellence and customer satisfaction.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
Work History
Manager
Nick's Diner
Wheaton,MD
03.2005 - Current
- Oversaw daily operations, ensuring efficient service delivery and customer satisfaction.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented operational improvements, enhancing workflow efficiency and reducing wait times.
- Managed inventory levels, optimizing stock control processes to minimize waste.
- Monitored and trained new employees on company policy and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Resolved staff member conflicts, actively listening to concerns and finding an appropriate middle ground.
- Coordinated scheduling, ensuring adequate staffing during peak hours to maintain service quality.
- Managed and motivated employees to be productive and engaged in work.
Food Service Worker
Carnival Cruise Lines
Doral,Florida
01.2001 - 02.2004
- Led team in maintaining high standards of cleanliness and organization in dining areas.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and the company.
- Greeted customers at the counter to fulfill requests and answer questions.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Fostered positive dining atmosphere by offering exceptional customer service.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Manchester, NH05-2026
Bachelor of Arts - Tourism And Hotel Management
Stredni Odborna Hotelova Skola
Ceske Budejovice, Czech Republic05-1999
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Shift scheduling
- Conflict resolution
- Staff development
- Fluent in multiple languages (Czech,English,Spanish)
Languages
English
Full Professional
Spanish
Full Professional
Czech
Native or Bilingual
Timeline
Manager
Nick's Diner
03.2005 - Current
Food Service Worker
Carnival Cruise Lines
01.2001 - 02.2004
Bachelor of Science - Psychology
Southern New Hampshire University
Bachelor of Arts - Tourism And Hotel Management
Stredni Odborna Hotelova Skola