Lenna P. Malieitulua
Administrative / Education / Community Organizer
San Leandro,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee offering excellent communication and good judgment.
Overview
21
21
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Student Support
The Women’s Resource Center
San Francisco, CA
01.2019 - 03.2020
- Assist students with adjusting to a new campus, coping with their personal lives, and working through their academic challenges, among many other issues.
- Provide a safe space for students, directing students to other appropriate services and benefits, maintaining progress reports.
- Provide academic and emotional support to students in the center.
- Carried out day-to-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Receptionist
The Tax Office
Newark, CA
01.2010 - 04.2017
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained confidentiality of information regarding clients and company.
- Corresponded with clients through email, telephone or postal mail.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
Receptionist
Tax Related Services
Fremont, CA
01.2004 - 05.2009
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist
IKON Office Solutions/ Ricoh USA/ ADP
San Ramon, CA
03.2001 - 05.2004
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Coordinated catering and set up conference rooms for corporate and client meetings.
- Scheduled and confirmed appointments and meetings for senior management team.
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
Receptionist
Pinkerton Security/ Lucent Tech
Alameda, CA
03.2000 - 05.2004
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Provided callers with address, directions, company website and related information.
- Screened visitors and issued badges to maintain safety and security.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Bachelor of Arts - Pacific Island Studies, Foundational Foreign Language
Brigham Young University
08.2020 - 04.2022
Associate of Arts - Arts and Humanities, Social Behavioral Sciences, Pacific Island Studies
City College of San Francisco
08.2018 - 05.2020
Aesthetician License - Aesthetician
Zenzi’s Cosmetology School
San Francisco, CACertified Nurse Assistant -
Los Angeles Job Corps
02.1987 - 11.1988
High School Diploma - undefined
Leone High School
09.1983 - 06.1986
Skills
Microsoft Word, Fax and copy machine, LaCerte appointment systemMicrosoft outlook, PBX Switchboard, Overhead paging system, GoogleCalendar, Postage machine, PC, internet, Type 35 words per minute, strongCommunication skills (10 years) Social Media savvy, exceptional verbalCommunication and interpersonal skills, leadership experience, graduatedSumma Cum Laude class of 2022, AA and BA
Conflict resolution techniques
Student records management
Teamwork and Collaboration
Interpersonal Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bachelor of Arts - Pacific Island Studies, Foundational Foreign Language
Brigham Young University
08.2020 - 04.2022
Student Support
The Women’s Resource Center
01.2019 - 03.2020
Associate of Arts - Arts and Humanities, Social Behavioral Sciences, Pacific Island Studies
City College of San Francisco
08.2018 - 05.2020
Receptionist
The Tax Office
01.2010 - 04.2017
Receptionist
Tax Related Services
01.2004 - 05.2009
Receptionist
IKON Office Solutions/ Ricoh USA/ ADP
03.2001 - 05.2004
Receptionist
Pinkerton Security/ Lucent Tech
03.2000 - 05.2004
Certified Nurse Assistant -
Los Angeles Job Corps
02.1987 - 11.1988
High School Diploma - undefined
Leone High School
09.1983 - 06.1986
Aesthetician License - Aesthetician
Zenzi’s Cosmetology School