Lennet Drummond
Broken Arrow Public Schools
Broken Arrow,OK
29
years of professional experience
Professional receptionist and office manager with experience supporting schools and departmental offices. Skilled in managing multi-line phones, visitor intake, attendance records, and daily communication with families, staff, and administrators. Known for courteous service, multitasking, and dependable office support.
Work History
Receptionist
3 Years 1 Month- Managed front office reception, greeting visitors and directing traffic according to school security procedures.
- Answered multi-line phones, routed calls, and relayed accurate messages to staff and families.
- Processed student attendance records, absences, and tardy check-ins with consistent accuracy.
- Coordinated daily communication between parents, teachers, and administrators to support office operations.
Teacher Assistant
5 Years 1 Month- Supported classroom instruction by reinforcing lesson objectives and guiding student practice.
- Monitored student behavior and maintained orderly learning environment.
- Assisted lead teacher with differentiated support for diverse learning needs.
- Prepared instructional materials and organized classroom resources for daily activities.
Receptionist/Office Manger
20 Years 6 Months- Managed multi-line switchboard, routed calls, and delivered courteous visitor intake for departmental offices.
- Coordinated appointments, meeting rooms, and calendar updates to maintain efficient front-desk operations.
- Resolved routine inquiries, directed members to proper departments, and maintained accurate message logs.
- Processed incoming mail, outgoing correspondence, and document distribution with consistent confidentiality.
- Trained new front-desk staff on greeting procedures, phone etiquette, and office protocols.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Education
Associate of Applied Science - Educational Administration
Timeline
Receptionist
Broken Arrow Public Schools
09.2023 - CurrentRead More
Teacher Assistant
Coweta Public Schools
08.2018 - 09.2023Read More
Receptionist/Office Manger
Osage Nation
12.1997 - 06.2018Read More
Rogers State University
Associate of Applied Science from Educational Administration
Read More