Lennie Goeken
Godfrey,IL
Summary
Dynamic professional with a goal-oriented mindset and strong multitasking abilities, demonstrated at Federico Kia as a BDC Service Representative. Achieved consistent performance metrics by enhancing customer service and streamlining appointment scheduling. Proven expertise in data analysis and a positive attitude fostered strong client relationships, driving repeat business and operational improvements.
Professional BDC Service Representative with proven track record in customer service and administrative support. Adept at leveraging communication skills, problem-solving abilities, and technical knowledge to drive positive outcomes. Strong focus on team collaboration and achieving results, with adaptability to changing needs. Known for reliability, efficiency, and proactive approach to tasks.
Overview
7
7
years of professional experience
Work History
BDC Service Representative
Federico Kia
12.2021 - 03.2025
- Increased repeat business by building strong relationships with clients through exceptional customer service.
- Collaborated with service technicians for timely updates on vehicle status, ensuring prompt communication with customers.
- Exceeded performance metrics consistently, contributing to overall team success in meeting monthly targets.
- Provided exceptional service with knowledge of products and services.
- Assisted in resolving customer issues by competently responding to both internal and external customer requests.
- Analyzed data from customer feedback surveys to identify areas for improvement within the BDC operation processes.
- Enhanced cross-functional collaboration by serving as a liaison between the sales department and BDC operations.
- Streamlined appointment scheduling for improved time management and increased service appointments.
Administrative Assistant
City of Grafton Illinois
09.2018 - 05.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Conducted research for project proposals, compiling information that supported winning bids.
Education
Teacher Aid Certification - General Studies
Lewis And Clark Community College
Godfrey, ILSkills
- Strong multitasking
- Goal-oriented mindset
- Call center experience
- Appointment scheduling
- Follow-up procedures
- Appointment setting
- Positive attitude
- Customer service
- Attention to detail
Timeline
BDC Service Representative
Federico Kia
12.2021 - 03.2025
Administrative Assistant
City of Grafton Illinois
09.2018 - 05.2021
Teacher Aid Certification - General Studies
Lewis And Clark Community College
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