LennJ Campbelle

· Provided executive leadership for end-to-end operations of an outpatient healthcare facility serving 196 patients with 48 clinical and administrative staff.

· Drove 35%+ growth in patient volume within 10 months, scaling staffing models, workflows, and operational infrastructure.

· Oversaw regulatory compliance, ensuring quality assurance, patient safety, and risk management with continuous audit readiness.

· Led workforce strategy, enhancing hiring, onboarding, coaching, performance management, and succession planning processes.

· Utilized KPIs, dashboards, and trend analysis to guide decision-making and continuous improvement.

· Built strategic partnerships with physicians, health systems, and community stakeholders to enhance collaborative care.

• Managed case files for chronic care students to ensure comprehensive support.
• Delivered training for students and staff on health and prevention topics.
• Served as the health content expert for assigned school.
• Collaborated with management teams to implement and assess effectiveness of health programs and services.
• Collaborated with public health officials, partners, and vendors to ensure compliance with state school health regulations.
• Serve as a member of the health services School level Continuous Quality Improvement (CQI) team.

• Audited compliance with NCQA HEDIS specifications, regulatory, and accreditation standards to ensure adherence.
• Collaborated in QI work groups to verify and enhance data abstraction accuracy.
• Contributed to HEDIS Super QA/RateMax Team by reviewing quality assurance processes.
• Reviewed hybrid measures for HEDIS, ensuring compliance with established standards.
• Reviewed data for Change Healthcare to verify accuracy and compliance.

• Create and implement policies and procedures for effective practice management.
• Collaborated with providers to achieve appropriate encounter complexity and provided coaching to support monthly review efficiency.
• Monitored clinic quality metrics and partnered with clinic managers to optimize documentation practices for key quality indicators.
• Audit provider E&M coding and encounter closures to ensure that claims are billed in a timely manner and supporting documentation is present.
• Obtain 80% on required Medicare Annual Wellness visits and Return Office Visits (ROV) for all chronic patients with a goal of reaching an overall star rating of >3.0 for the calendar year.
• Perform data analysis from a variety of data sources to evolve metrics used to measure effectiveness and return on investment of all current and new product activity.
• Collaborate with clinicians to develop business strategy identify internal and external customers and their expectations, initiate process changes to increase quality, decrease costs and improve staff, provider, and member satisfaction.
• Supported practice staff, enhancing efficiency and streamlining process flow.

• Ensured compliance with quality standards by conducting regular reviews, achieving a review accuracy of 98%.
• Educated providers and staff on missing elements in chart documentation to enhance overall compliance.
• Conduct chart reviews for HEDIS medical record data abstraction using Electronic Medical Records.
• Aligned daily operations with patient needs by implementing feedback and continuous improvement plans.
• Linked clients to needed community resources in mental, education, financial, legal health, etc.

• Developed individualized care plans for at-risk individuals and high-risk families, enhancing patient support and engagement.
• Reevaluated patient therapy responses through follow-up calls with patients and physicians, ensuring timely adjustments to care.
• Assess patients regarding adherence, barriers to using identified therapy, what to expect with treatment and how to use medication correctly including storage requirements.
• Coordinated support services and streamlined communication between healthcare workers and patients, improving service delivery.

• Mentored and coached nursing staff, addressing concerns and providing tailored counsel to enhance team competency.
• Collaborated with department managers to identify and resolve issues, leading to improved patient care services.
• Maintained quality care systems and HIPAA confidentiality, ensuring compliance and safeguarding patient information.