Lenny Cerros
Summary
Results-driven Office Administrator skilled in enhancing office efficiency and client satisfaction through exceptional organization and communication. Achieved significant improvements in appointment scheduling and client relations, contributing to increased customer satisfaction. Committed to fostering a welcoming environment while managing front desk activities and supporting diverse customer needs.
Overview
7
7
years of professional experience
Work History
Medical Scheduler
Nura Pain Clinic
Edina
01.2024 - Current
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Served as first point of contact, efficiently setting appointments for prospective clients to streamline scheduling process.
- Scheduled appointments for all departments, including Surgery Center.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
- Managed complaints and inquiries, redirecting calls to appropriate team members to ensure effective resolution.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
- Increased appointment scheduling efficiency by implementing user-friendly software systems.
- Collaborated with team members to ensure full coverage and optimal scheduling of appointments across departments.
Patient Coordinator
Nura Pain Clinic
01.2024 - Current
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Coordinated with patients to schedule necessary tests and procedures, ensuring optimal timing.
- Provided detailed explanations of upcoming treatment preparations and instructions to patients for clarity.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined workflow processes by implementing new procedures, resulting in increased efficiency within Patient Coordinator role.
- Maintained accurate electronic health records, supporting improved patient care and ensuring compliance with privacy regulations.
Youth Care Worker
Prairie Lakes Youth Programs
02.2023 - 01.2024
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Enhanced youth development by implementing structured activities and educational support.
- Fostered improved communication skills among youths through group discussions and collaborative projects.
- Supported youth development by implementing structured activities and providing educational support.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Maintained clear and concise documentation of youth behavior and actions to track progress.
QA Receptionist
Divine House Inc.
10.2022 - 02.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered phone promptly and directed calls to appropriate offices, ensuring efficient communication.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled cash transactions and maintained accurate sales and payment records to support financial integrity.
- Streamlined front desk operations by managing phone calls, emails, and walk-in clients for improved service delivery.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
Human Service/Program Coordinator
Divine House Inc.
06.2019 - 02.2023
- Aided families in navigating complex systems related to healthcare, education, legal matters, or public benefits programs.
- Guided families through complex systems of healthcare, education, legal matters, and public benefits programs, enhancing their access to essential services.
- Educated clients about available resources within the community to help address their unique needs or concerns.
- Facilitated client growth by providing guidance on goal-setting and self-improvement strategies.
- Informed clients about community resources tailored to their unique needs, empowering them to make informed decisions.
- Ensured accurate case files and records for effective tracking of client progress and compliance with agency requirements, supporting quality service delivery.
- Mentored junior staff members by providing guidance and support, leading to improved overall team performance.
Education
Associate Degree - Medical Coding
Dakota County Technical College
Rosemount, MN 01.2026 - 06.2026
Diploma For Medical Assistant - Health And Wellness
Ridgewater College
Willmar, MNDiploma -
Cliffside Park High School
Cliffside Park, NJSkills
- Scheduling appointments
- Data management
- Documentation and reporting
- Front desk operations relations
- Telephone skills
- Office management
- Data management
- Spreadsheet tracking
- Calendar management
- Administrative support
- Administrative support
- Tech-Savvy
- Typing speed
- Organization skills
- Time management
- Professional demeanor
- Tech-Savvy
- Spreadsheet tracking
- Front desk operations
Languages
Spanish
Timeline
Associate Degree - Medical Coding
Dakota County Technical College
01.2026 - 06.2026
Medical Scheduler
Nura Pain Clinic
01.2024 - Current
Patient Coordinator
Nura Pain Clinic
01.2024 - Current
Youth Care Worker
Prairie Lakes Youth Programs
02.2023 - 01.2024
QA Receptionist
Divine House Inc.
10.2022 - 02.2023
Human Service/Program Coordinator
Divine House Inc.
06.2019 - 02.2023
Diploma For Medical Assistant - Health And Wellness
Ridgewater College
Diploma -
Cliffside Park High School