Lenny Gleckner
Elmira
Summary
Dynamic professional with proven expertise in customer service and liquor knowledge, honed across roles at Glenora and other leading establishments. Excelled in high-volume environments, enhancing customer satisfaction and loyalty through exceptional service and efficient operations. Demonstrates strong multitasking abilities and an engaging personality, making significant contributions to team success and operational excellence. Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging strong interpersonal and problem-solving abilities.
Overview
2
2
years of professional experience
Work History
Bartender
Glenora
09.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Host/Server
Outbacksteakhouse
03.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Cashier
Penera Bread
08.2022 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Elmira HighSchool
Elmira, NY06.2024
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing Personality
- Customer service expertise
- Organizational ability
- Engaging personality
Timeline
Bartender
Glenora
09.2024 - Current
Host/Server
Outbacksteakhouse
03.2023 - Current
Cashier
Penera Bread
08.2022 - 03.2023
High School Diploma -
Elmira HighSchool
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