Lenny Ramirez
Brooklyn,NY
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
Work History
Supervisor- HERRC Exit Planning
Platinium Community Care/DocGo
Brooklyn, Nerw York
12.2023 - 02.2024
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Created new strategies for improving customer service standards within the organization.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Analyzed financial data related to departmental budgeting activities on a regular basis.
- Report the data by the end of the shift to HERRC operational
manager
Administrative Assistant
Restoration Hardware
Brooklyn, New York
08.2020 - 07.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency
Counter Staff
Cachapas Y Mas Nyc
Manhattan , NY
08.2018 - 04.2020
- Greeted customers in a friendly and courteous manner.
- Assisted customers with menu selection, order placement, and payment processing.
- Operated cash register accurately to process customer orders.
- Performed opening and closing duties such as inventory checks, stocking supplies, cleaning work area.
General Manager of Operations
Banco De Venezuela
Caracas, Venezuela
05.2006 - 05.2018
- Advise and provide support as integrator of the General Management of Channels and Services and the General Management of Quality and Customer Service and related units, on issues concerning the management, monitoring and control, as well as special projects, of operational and strategic needs of these Managements.
- Develop analyses, studies, proposals and special presentations referring to the management results of the General Management of Quality and Customer Service, which allow suggesting strategies in order to detect opportunities and offer alternative solutions to incidents that are affecting the quality of the service and the perception of our clients, always looking for the root cause of the problem, limitations or events that generate them.
- Coordinate and direct the development and effective implementation of a system of management indicators useful to all areas of the General Management of Quality and Customer Service, in the calculation of the indicators of both operational quality and service and efficient communication and / or dissemination of information to the branch network, in order to comply with the service system and established indicators.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Reviewed shift reports to understand current numbers and trends.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Education
Bachelor of Business Administration -
Universidad Experimental Simón Rodriguez
Caracas04-2013
Skills
- Delphi Technology
- Google Drive Oracle E-Business Suite Financials
- Adobe Systems Adobe Acrobat
- Microsoft Dynamics
- Document and File Management
- Computers and Technology
- Intuit QuickBooks
- Microsoft Visio
- Data Analytics
- Schedule development
- Business Administration
Languages
Spanish
Professional
English
Elementary
Timeline
Supervisor- HERRC Exit Planning
Platinium Community Care/DocGo
12.2023 - 02.2024
Administrative Assistant
Restoration Hardware
08.2020 - 07.2023
Counter Staff
Cachapas Y Mas Nyc
08.2018 - 04.2020
General Manager of Operations
Banco De Venezuela
05.2006 - 05.2018
Bachelor of Business Administration -
Universidad Experimental Simón Rodriguez
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