CAROLYN GONELL
Bronx,NY
Summary
Energetic, creative, and hardworking professional with a broad range of talent. An administrative team player with exceptional interpersonal and communication skills.
Overview
23
23
years of professional experience
Work History
Supervisor-HERRC Exit Planning
Platinum Community Care/Docgo
02.2024 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
Docgo-Case Manager
Platinum Community Care
02.2024 - Current
- Conduct outreach to book immigration legal service appointments and organize appointment times.
- Pre-screen individuals for eligibility of immigration benefits and immigration services.
- Provide direct assistance to clients on various immigration applications for those pre-screened clients.
- Monitor and follow up with clients on all immigration applications in progress and completed.
- • Connect individuals to legal services and other benefits, including social services, and Medicaid, etc.
- Manage day-to-day functioning of immigration services, including the management of case files.
- Work with clients to gather information and documentation for their immigration cases.
- Assist with all required immigration inquiries and correspondence.
- Assist attorneys in the preparation and filing of immigration applications and petitions with government agencies.
- Directly communicate with community members and partners on immigration trends via written communication and social media.
- Prepare and conduct Know Your Rights workshops and educational sessions (in person and on social media) on immigration matters on a regular basis, in Arabic and English languages.
- Maintain case files and data entry in a case management database.
- Participate in all relevant immigration-related training.
Registered Behavior Technician
Kids First
08.2023 - Current
- Structured one-on-one instruction with children with Autism and other developmental disabilities in their home, school and or community settings
- Create a fun and supportive learning environment for children with special needs Implement educational programs and behavior interventions as designed by a Behavior Analyst Supervisor
- Promote the development of functional communication skills
- Speaking and using assistive communication devices provide instruction on social skills (i.e
- Support independence with adaptive living skills (daily routines) Collect clinical data and track progress
- Participate in team meetings with a BCBA, parents and other team members
- Skills Used Writing, verbal, computer, bilingual skills.
Administrative Help/ Home Health Attendant
Community Home Care
05.2018 - 03.2023
- Organize and manage daily tasks, such as cooking and cleaning so that they can be completed promptly
- Regularly update the patient's charts and daily notes to keep track of the patient's progress over time
- Ensure that patients are provided with relevant feedback and support when they request it, as well as listening to their concerns when they do so
- Maintain a regular schedule of medication intake for patients prescribed medications
- Educates patients on cane or walker use, special eating utensils, and personal hygiene procedures
- Educates family members how to lift, turn, and reposition the patient
- Advices about nutrition, cleaning, and housekeeping.
Security Officer
New York department of Health and Mental Hygiene
11.2013 - 05.2018
- Informed visitors and delivery personnel about the delivery time and their appointment time
- Provided guests with assistance with their inquiries and requests, answering their questions and answering their queries about the hotel
- Ensured that each employee logged in at the end of each day and signed the employee log sheet after they had completed it.
Hotel Clerk
Hotel Park Avenue
01.2003 - 01.2007
Assistant Manager
Santa Deli Restaurant
01.2001 - 01.2003
Education
Bachelor of Science in Psychology -
CUNY School of Professional Studies
Bronx, NY05.2024
A.A Liberal Arts and Science -
Bronx Community College
Bronx, NY12.2022
Skills
- Time Management
- Communication Skills (verbal and written)
- Teamwork
- Training
- Networking Skills
- Data Analytics
- Social Skills Development
- Behavior Modification Techniques
- Problem-Solving
- Good Judgment
Additional Competencies
- Proficient with Microsoft Office (Word, Excel, PowerPoint)
- Photoshop
- Data Entry
- Administration
- Customer Service
- CPR/BLS Certified
- EKG Credited
- Phlebotomy Credited
- Patient Personal Care Aid Certified
Languages
Spanish
Native or Bilingual
Timeline
Supervisor-HERRC Exit Planning
Platinum Community Care/Docgo
02.2024 - Current
Docgo-Case Manager
Platinum Community Care
02.2024 - Current
Registered Behavior Technician
Kids First
08.2023 - Current
Administrative Help/ Home Health Attendant
Community Home Care
05.2018 - 03.2023
Security Officer
New York department of Health and Mental Hygiene
11.2013 - 05.2018
Hotel Clerk
Hotel Park Avenue
01.2003 - 01.2007
Assistant Manager
Santa Deli Restaurant
01.2001 - 01.2003
Bachelor of Science in Psychology -
CUNY School of Professional Studies
A.A Liberal Arts and Science -
Bronx Community College
Similar Profiles
Christine PeertamsinghChristine Peertamsingh
Case Manager at Platinum Community Care/ DocgoCase Manager at Platinum Community Care/ Docgo
Emily EmmanuelEmily Emmanuel
Case Manager Supervisor at Platinum Community Care, LLC: DocGoCase Manager Supervisor at Platinum Community Care, LLC: DocGo
Lenny RamirezLenny Ramirez
Supervisor- HERRC Exit Planning at Platinium Community Care/DocGoSupervisor- HERRC Exit Planning at Platinium Community Care/DocGo