Lennysha Fournier
Methuen,MA
Summary
Detail-oriented professional pursuing a degree in Marketing, with a strong focus on customer satisfaction. Proven ability to support clients in fast-paced environments while maintaining a calm, organized approach to problem-solving. Strong interpersonal skills that enhance client relationships and contribute to successful outcomes.
Overview
2
2
years of professional experience
Work History
Ophthalmic Technician
Tallman Eye Associates
Lawrence, United States
03.2025 - 09.2025
- Managed patient pre-testing, visual acuity, lensometry, and diagnostic imaging to ensure accurate assessments.
- Assisted doctors during exams and coordinated patient flow to enhance patient experience.
- Provided clear, empathetic patient communication and explained procedures in both English and Spanish.
- Performed accurate charting and electronic medical record (EMR) updates to maintain comprehensive patient records.
Sales Representative
MarketSource
Salem, United States
11.2024 - 03.2025
- Consistently met or exceeded daily service and sales goals.
- Delivered sales support and product information, guiding customers through purchase decisions to enhance their buying experience.
- Resolved customer issues while managing returns, replacements, and account inquiries to ensure customer satisfaction.
Bank Teller
Jeanne D'arc Credit Union
Methuen, United States
04.2023 - 12.2023
- Processed customer transactions with 100% accuracy, including deposits, withdrawals, and loan payments.
- Ensured compliance with cash handling, fraud prevention, and security procedures to safeguard customer assets and maintain trust.
- Delivered professional service, resolved customer concerns to enhance customer satisfaction, and explained banking products to promote informed decision-making.
- Supported bilingual customers and improved service accessibility.
Education
Associate Degree - Marketing
Northern Essex Community College
Lawrence, MA05-2028
Certificate - UX/UI design
TripleTen
Remote04-2026
High school Diploma -
Methuen High School
Methuen, MA06.2022
Skills
- Customer service and support
- Administrative operations
- Cash handling and processing
- Medical office support
- Appointment scheduling
- Ophthalmology testing
- Team collaboration
- Interpersonal skills
- Adaptability and flexibility
- Data entry and accuracy
- Problem solving and resolution
- User experience design
- Bilingual communication
- Medical history documentation
Languages
English, Native Speaker
Spanish, Native Speaker
Timeline
Ophthalmic Technician
Tallman Eye Associates
03.2025 - 09.2025
Sales Representative
MarketSource
11.2024 - 03.2025
Bank Teller
Jeanne D'arc Credit Union
04.2023 - 12.2023
Associate Degree - Marketing
Northern Essex Community College
Certificate - UX/UI design
TripleTen
High school Diploma -
Methuen High School