Leno Castillo

• Supervised daily operations to ensure efficient service delivery and customer satisfaction.
• Trained staff on food safety protocols and customer service best practices.
• Implemented inventory management processes to reduce waste and optimize stock levels.
• Developed training materials to enhance employee onboarding and skill development.

• Managed daily branch operations, ensuring efficient workflow and customer satisfaction.
• Provide great customer service, assist customers with their loan needs, process loan applications,answer phone, handle cash and credit cards payments.
• hire and train new employees
• open and close branch , make daily deposits and make bank depsits
• maintain branch in great condition ,
• make collection calls , answer phone , pull credit reports among other dities

• Oversaw daily operations across multiple store locations, ensuring compliance with company policies and procedures.
• Coordinated team schedules and assignments to optimize staffing levels and enhance customer service.
• Implemented loss prevention measures, reducing shrinkage through effective training and monitoring practices.
• Conducted regular performance evaluations, providing feedback and coaching to improve employee productivity.

• Led daily operations to ensure optimal store performance and customer satisfaction.
• Managed inventory processes, including ordering, stocking, and loss prevention measures.
• Trained and mentored team members in product knowledge and customer service excellence.
• Implemented effective merchandising strategies to enhance product visibility and sales.
• Open and close store,make daily bank deposits,
• process yearly evaluations for employees
• interview and hire emplyees

• Led daily branch operations, ensuring compliance with regulations and company policies.
• Developed and implemented strategies to enhance member satisfaction and retention.
• Mentored staff to improve performance, fostering a collaborative team environment.
• Analyzed financial reports to inform strategic planning and operational improvements.
• Supervised over 25 employees in different branches,
• provide great customer service by leading by example
• make loan decisions and fund loans
• open and close checking accounts

maintain building to standards

prepare weekly schedules for hire and train associates.

Process weekly monthly and yearly evaluations

lead by example in providing excellent customer service

Maintain store in excellent condition for customers

daily inventories to maintain store full of merchandise

weekly price changes

daily bank deposits

receive truck shipments and stock merchandise

answer phone assist customers with their shopping needs

• Managed daily branch operations, ensuring efficient workflow and customer satisfaction.
• Trained and mentored staff on sales techniques and customer service best practices.
• Implemented process improvements to enhance operational efficiency and reduce wait times.
• Analyzed performance metrics to identify trends and drive strategic decision-making.