Lenora Miller
Grandview,MO
Summary
Committed Project Manager skilled in completing multiple tasks simultaneously and working with different personalities. Highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and utilizing my abilities.
Overview
13
13
years of professional experience
Work History
Project Manager
Kansas Asphalt
Bucyrus, KS
12.2022 - Current
- Developed and tracked projects to drive on-time and on-budget project delivery.
- Procured and organized project documents, reports and files. Including but not limited to: proposals, change orders, invoices, contracts, photos, maps, etc.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Trained and supervised new project managers and assistants.
Receptionist/Admin. Assistant/Jr. Project Manager
Kansas Asphalt
BUCYRUS, KS
07.2020 - 11.2022
- Delivered administrative support to team members by making copies, sending faxes, handling outgoing mail, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Established employee payroll files and updated existing files with new information.
- Organized and maintained documents, files and records.
- As a Jr. Project Manager in 2023 I begin my training for project management duties such as gathering quotes, creating proposal packages, and tracking projects to completion.
Receptionist
Trip Mate Inc.
Overland Park, KS
12.2019 - 07.2020
- Answered and directed incoming calls using multi-line telephone system.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Sorted incoming mail and directed to correct personnel each day.
Bakery Shift Leader/trainer
Target
Overland Park, KS
02.2017 - 09.2019
- Helped employees operate productively and stay on task to meet business and customer needs.
- Cross-trained in every store role to maximize operational knowledge.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Trained and supervised staff members.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Shift Manager
The Kolache Factory
Shawnee, KS
01.2015 - 02.2017
- Starting at 2 AM, I opened the bakery and starting the days production.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Increased overall team efficiency and productivity.
- Drove profit increases by leveraging market knowledge and natural leadership talents.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Documented receipts, employee hours and inventory movements.
- Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
- Controlled spoilage by generating turn movement and maintaining monthly inventory.
Waitress/Team Leader/Trainer
Joes Crab Shack
12.2012 - 01.2015
- Updated repeat customers on menu changes and updates to maintain quality service relationships.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
- Elevated team member performance while cultivating customer relationships to drive sales.
- Created and offered additional materials to enhance training.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
Manager
Cherry Berry
12.2011 - 12.2012
- Managed day-to-day operations, including supervision and assignment delegation for a 4-member team.
- Greeted and assisted all customers daily in high-traffic retailer.
- Trained current employees on additional job positions to maintain coverage of roles at all times.
- Analyzed employee workloads to meet seasonal fluctuation needs.
Education
Art and Literature
Grain Valley High School
Blue River Community College
Skills
- Training and coaching
- Self-directed
- Professional demeanor
- Inventory control
- Customer relations
- Planning & organizing
- Accounting support
- Project Management
- Problem resolution
- Bluebeam
- SalesForce
- Scheduling
- Quality Assurance
- Cheerful and Energetic
- Team Player
Affiliations
Additional Information
- Authorized to work in the US for any employer
Timeline
Project Manager
Kansas Asphalt
12.2022 - Current
Receptionist/Admin. Assistant/Jr. Project Manager
Kansas Asphalt
07.2020 - 11.2022
Receptionist
Trip Mate Inc.
12.2019 - 07.2020
Bakery Shift Leader/trainer
Target
02.2017 - 09.2019
Shift Manager
The Kolache Factory
01.2015 - 02.2017
Waitress/Team Leader/Trainer
Joes Crab Shack
12.2012 - 01.2015
Manager
Cherry Berry
12.2011 - 12.2012
Art and Literature
Grain Valley High School
Blue River Community College
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