Lenora Ash
Flowery Branch,GA
Summary
Dependable and successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
First Watch Daytime Cafe
08.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Business Development Representative
Camping World RV Sales
09.2022 - 08.2023
- Increased client base by identifying potential customers and initiating strategic outreach.
- Developed strong relationships with key industry partners for mutually beneficial collaborations.
- Delivered consistent revenue growth through effective negotiation of contracts and pricing strategies.
- Boosted brand awareness by representing the company at industry events and conferences.
Restaurant Manager
Olive Garden
04.2019 - 09.2022
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates.
- Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Skills
- Guest Engagement
- Safe Food Handling
- Sales Techniques
- Staff Management
- Customer Service
- Business Relationship Management
Certification
Certified Food Safety Manager
National Registry of Food Safety Professionals
Timeline
Server
First Watch Daytime Cafe
08.2023 - Current
Business Development Representative
Camping World RV Sales
09.2022 - 08.2023
Restaurant Manager
Olive Garden
04.2019 - 09.2022