LENORA HINGLETON
Columbia,SC
Summary
Versatile customer service representative with proven experience delivering service standards to high-level customer accounts. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude.
Overview
2
2
years of professional experience
Work History
Stylist
Sport Clips
Columbia, SC
10.2023 - Current
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Greeted each client and asked questions to determine fashion needs.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Performed administrative tasks such as managing appointments, taking payments, and filing paperwork.
- Provided personal consultations to determine clients' styling needs and preferences.
PATIENT CARE REPRESENTATIVE
Call 4 Health
Columbia, SC
02.2022 - 09.2022
- Acted as a liaison between patients, families, and medical staff
- Protected patient rights by maintaining confidentiality in accordance with HIPAA
- Optimized patient satisfaction and provider time by scheduling appointments by telephone
- Answered telephones and directed calls
- Determined medical insurance eligibility in accordance with patient’s current plan coverage
- Facilitated reminder calls to patients for appointment confirmation and order pickup notifications.
Education
Columbia College
Columbia, SCA.C. Flora High
Columbia, SCSkills
- Customer Consultation
- Creative Thinking
- Product Knowledge
- Sales expertise
- Records Management
- Relationship building and management
- Multitasking and Organization
- Hair Styling
- Store Opening and Closing
- Teamwork and Collaboration
- Excellent Communication
- Attention to Detail
- Customer Service
Technical Skills And Attributes
Service-focused professional versed client-based service and maintaining accurate records. Communicative and organized with frequent commendations for quality and efficiency. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Timeline
Stylist
Sport Clips
10.2023 - Current
PATIENT CARE REPRESENTATIVE
Call 4 Health
02.2022 - 09.2022
Columbia College
A.C. Flora High