LENORA LEE
Newport News,VA
Summary
VersatIle Support RepresentatIve skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer Interactions and engineering efforts for supported products. Have natural communication and interpersonal skills, with an in-depth understanding of negotiation processes and conflict resolution. Provided problem-solving skills and insight to project objectives met service, equipment, and labor requirements; and maintained budget and time-sensitive goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Contract Administrator
Apex Resolution Management, LLC
01.2015 - Current
- Maintained database systems to track and analyze operational data.
- I’ve coordinate and provide support services ranging from training programs to healthcare services
- Supervise multiple teams, maintain contract schedules, and procure supplies and services that are cost-effective, in compliance with Statement of Work
- Collaborate with management and departments to identify equipment, supply, and services needed for operations
- Gathered, organized and input information into digital database.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
- Consulted with customers to assess needs and propose optimal solutions.
- Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
- Analyzed and evaluated training effectiveness and program outcomes.
- Trained and mentored 150 plus new personnel hired to fulfill various roles.
- Delivered services to customer locations within specific timeframes.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Negotiated and awarded 25 primary government contracts totaling $725,760.00 with MEDCOM Department of Defense providing Healthcare
- Services, Specialty Care Nursing and Care Coordinator to over 78,000 plus service members and families.
- Developed and executed 300 plus health and safety training programs to service members and civilians to meet 100% procedure compliance, pass state and federal facility inspections; including three JACHO.
- Facilitate recurring contracts on behalf of RTK 20 LLC, Lee Security LLC and ETA Solutions LLC, negotiations with seven companies over 135 subcontracts totaling $2,025,000.00 that provide training services to the Department of Defense and the private sector.
Director of Operations / Brand Ambassador
Epic 5 Marketing & Promotions Agency
09.2015 - 12.2023
- Oversaw day-to-day marketing activities in accordance with business objectives.
- Monitored budget and utilized operational resources.
- Recorded accurate and efficient records in customer database.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Developed systems and procedures to improve operational quality and team efficiency.
- Mentored and coached team members to foster product and services required for marketing engagement.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Oversee compliance of marketing and promotional events with brands such as: Gluten Free Expo, Light Speed Auto Show, Real Time Pain Relief One City Marathon, Coke Cola, Red Bull, Land or Chocolates, Bob Marley Tea, Chick – Fila, Keurig, Kraft Fresh Take Tour, Costco Spring Wine Event, Al Capone.
- Informed customers of promotions to increase sales productivity and volume.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Managed time efficiently in order to complete all tasks within deadlines.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Education
Master of Business Administration - Government Contracting
American Military University
Manassas, VA12.2024
Bachelor of Applied Science - Technical Management - Concentration Technical Resource Management
American Military University
Manassas, VA06.2022
Associate of Applied Science - Technical Management
American Military University
Manassas, VA06.2021
Skills
- Account Management
- Analytical and Methodical Thinker
- Contract Negotiation
- Complaint resolution
- Customer Service Management
- Database Management
- Microsoft Windows and Office
- Organizational Skills
- Problem-Solving Skills
- Process Improvement
- Project Coordination
- Service Schedule Coordination
- Training Materials Development
- Vendor & Supplier Management
Certification
- Defense Acquisition Workforce Improvement Act (DAWIA) Purchasing Level I and II, 2018, Defense Acquisition University, Fort Belvoir, VA
- Government Contracting Formation Administration, 2015, George Mason University, Fairfax, VA
Timeline
Director of Operations / Brand Ambassador
Epic 5 Marketing & Promotions Agency
09.2015 - 12.2023
Contract Administrator
Apex Resolution Management, LLC
01.2015 - Current
Master of Business Administration - Government Contracting
American Military University
Bachelor of Applied Science - Technical Management - Concentration Technical Resource Management
American Military University
Associate of Applied Science - Technical Management
American Military University
- Defense Acquisition Workforce Improvement Act (DAWIA) Purchasing Level I and II, 2018, Defense Acquisition University, Fort Belvoir, VA
- Government Contracting Formation Administration, 2015, George Mason University, Fairfax, VA
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