Lenora Walker
AURORA,CO
Summary
Motivated professional with a strong work ethic and adaptability. Proven ability to excel in unsupervised environments while mastering new skills rapidly. Experienced in customer service, multitasking, and time management, dedicated to enhancing customer satisfaction and delivering positive experiences. Strong interpersonal skills facilitate effective resolution of customer concerns and drive positive outcomes.
Overview
2012
2012
years of professional experience
Work History
Aurora Interfaith Community Services
Lone Tree, CO
04.2004 - 08.2011
- Collaborated with senior leadership to define long-term organizational objectives.
- Developed and executed strategic plans aligned with organizational goals.
- Promoted open communication among departments to facilitate teamwork.
- Ensured compliance with regulations and internal policies.
Director, Volunteer Services
Aurora Interfaith Community Services
AURORA, CO
- Recruited, trained, and mentored staff to improve team performance and
- Developed policies and procedures to ensure compliance with local and national standards.
- Collaborated with senior leadership to define and achieve long-term organizational objectives.
- Directed daily operations while ensuring adherence to laws and regulations.
- Analyzed customer feedback to identify trends in product performance and service issues.
Education
MBA - Healthcare Administration
Webster University
St. Louis, MO05-2009
Bachelor of Science - Nursing
Regis University
Denver, CO05-2000
Skills
- Team management and building
- Regulatory compliance
- Operational oversight
- Employee training and development
- Customer feedback analysis
- Collaborative leadership
- Problem resolution strategies
- Active listening skills
- Performance improvement techniques
- Supervision and multitasking
- Critical thinking abilities
- Interdepartmental communication
Affiliations
- Chair, 24 years, Low Risk Neonatal Nurses of Colorado
- Leadership Aurora
- Planning Committee, Vail Nurse Leadership Conference
- Co-chair, Silent Auction, Aurora Interfaith Community Services Gala Fundraiser
Accomplishments
- Frist Humanitarian Award
- Two time Colorado Nightingale nominee
Timeline
Aurora Interfaith Community Services
04.2004 - 08.2011
Director, Volunteer Services
Aurora Interfaith Community Services
MBA - Healthcare Administration
Webster University
Bachelor of Science - Nursing
Regis University
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