Lenore Belmonte
Navarre,FL
Summary
Ambitious manager with solid history of success in retail operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering 25 years of related experience and pursuing new professional challenges with room for advancement.
Overview
28
28
years of professional experience
Work History
Operations Lead
Sephora
Destin, FL
05.2023 - Current
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed and allocated staff and material resources to meet production goals.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Planned operations and activities, and led projects.
- Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
- Streamlined operations by implementing efficient processes and optimizing workflows.
- Reduced operational costs through continuous improvement initiatives and cost-saving measures.
- Championed change management efforts across organizational departments, assisting employees in adapting to new policies or procedures effectively.
Department Manager
PINK Victoria Secret
Pensacola Beach, FL
03.2022 - Current
- Worked closely with sales associates to complete tasks
- Performed opening and closing duties as part of management team and handled cash management
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities
- Balanced workloads to meet targets without overtaxing employees
- Supervised 2 full-time and 20 part-time employees
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building
- Oversaw storewide merchandising benchmarks to maintain operational excellence
- Executed targeted merchandising and promotional plans to meet department sales goals.
Assistant Store Manager
The Disney Store
Destin, FL
06.2014 - 03.2022
- Assisted in continuous development of effective store associates to achieve desired sales and results
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
- Coached and developed store associates through formal and informal interactions
- Oversaw aspects of maintenance, inventory and daily activity management
- Delegated assignments based on team strengths to optimize floor coverage and service levels
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
- Handled scheduling for store shifts to achieve adequate staffing
- Checked monthly sales and performance reports to support operational planning and strategic decision-making
- Oversaw coaching and guidance of store employees to foster advancement in work operations
- Handled complaints from customers by empathetically listening, recording details and offering solutions
- Supervised cashiers in processing credit, debit and cash payments to streamline sales
- Answered customer questions and addressed problems and complaints in person and via phone
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers
- Assisted customers, answered questions and resolved problems for stellar customer service
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction
- Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees
- Recruited, interviewed and hired qualified employees to provide top-quality service
- Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement
- Scheduled staff to assign employee shifts according to departmental and business needs
- Created engaging merchandise presentations to motivate impulse purchases
- Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory
- Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
Store Manager
American Eagle Outfitters, Inc
Fort Walton Beach, FL
06.2013 - 06.2014
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits
- Managed inventory tracking and physical inventory counts to minimize loss
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service
- Strengthened work flow productivity by hiring, managing and developing top talent
- Oversaw inventory management through cycle counts, audits and shrinkage control
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives
- Monitored employee performance and identified performance gaps for corrective action
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues
- Updated and maintained store signage and displays
- Evaluated store performance and incorporated feedback to implement improvement plans
- Trained and mentored associates to teach daily tasks and procedures.
Assistant Store Manager
American Eagle
Pensacola, FL
01.2012 - 06.2013
- My responsibilities in this location are providing excellent customer service, making sure the customer always comes first, as well as driving sales through our KPI's and loyalty program
- We are currently running much higher on conversion then the store has seen in the past
- I also assist the SM in her duties as well working on scheduling, forecasting, and ensuring the management team is aware of the goals we need to hit to continue to grow the business
- I have also covered another location as acting SM while the Store manager from that location was on leave
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits
- Managed inventory tracking and physical inventory counts to minimize loss
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Oversaw inventory management through cycle counts, audits and shrinkage control
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service
- Strengthened work flow productivity by hiring, managing and developing top talent.
Financial Sales Consultant
PNC Bank
Wilmington, DE
04.2011 - 04.2012
- Responsibilities include providing excellent customer service over teller and while opening new accounts
- In our branch we were responsible for both teller and platform work being in a supermarket environment
- We were given goals for opening new accounts, opening credit cards, our customer service score, loans and referrals
- I met or exceeded my goals every month while here
- I received exceeds expectations on my yearly review
- I had also taken on operational duties to help the branch manager along
- Part of my role in this branch is promo captain, to which I was responsible for setting activities for the branch and encourage the team to work together to meet our goals
- Along with these duties I was asked to attend special meetings as well as facilitate learning seminars to my peers.
Store Manager
Aerie by American Eagle Paramus
New Jersey
07.2009 - 02.2011
- Responsibilities include provide excellent customer service in specialty retail, train/coach associates and management, hiring, recruiting, promote from within, delegate tasks, forecasting and scheduling
- Together our team achieved positive comp numbers for the year and increases across the board in KPI's
- This was a high profile location with many investor and 2 corporate visits
- I started out as an ASM in this location and after a year I was promoted to the Store Manager.
Assistant Store Manager
The Walt Disney Company, The Disney Store
New York
01.1997 - 01.2009
- While working for the Walt Disney Company I held several roles, I started out as part time Cast Member and later was promoted to Lead Cast Member in the same location a $1m location
- After less than a year I was promoted in the same role to a higher volume location $2.5m
- After about a year and a half was promoted to ASM of this same location
- From there was promoted back to the low volume location as the Store Manager where I spent the next year and a half until the company down sized and my location was closed, so I went onto a $5m location as an ASM
- While with the company I received the team work award several times, did many different voluntEAR events, helped out in other locations when needed, and did PR events in NYC on several occasions
- Our goal was to provide exceptional customer service at all times.
Education
Some College (No Degree) - Business Administration, HR
DeVry University Online
High School Diploma -
Monroe-Woodbury Senior High
Central Valley, NY06.1991
Cosmetology License -
Orange Ulster Vo
Goshen, NY06.1991
Timeline
Operations Lead
Sephora
05.2023 - Current
Department Manager
PINK Victoria Secret
03.2022 - Current
Assistant Store Manager
The Disney Store
06.2014 - 03.2022
Store Manager
American Eagle Outfitters, Inc
06.2013 - 06.2014
Assistant Store Manager
American Eagle
01.2012 - 06.2013
Financial Sales Consultant
PNC Bank
04.2011 - 04.2012
Store Manager
Aerie by American Eagle Paramus
07.2009 - 02.2011
Assistant Store Manager
The Walt Disney Company, The Disney Store
01.1997 - 01.2009
Some College (No Degree) - Business Administration, HR
DeVry University Online
High School Diploma -
Monroe-Woodbury Senior High
Cosmetology License -
Orange Ulster Vo