Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lenoris Davis

Houston,TX

Summary

To secure a challenging career that leverages my extensive background in communication and sales, oering opportunities for long-term professional growth and development.

I am eager to contribute to a dynamic team where my skills can drive results and foster a thriving business environment.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Harris County Toll Road Authority
Houston , TX
10.2024 - Current
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Implemented innovative methods for streamlining the customer service process.
  • Updated databases with new and modified customer data.
  • Processed customer payments in a timely manner.
  • Performed administrative functions for assigned accounts, recorded address changes and purged records.
  • Maintained accurate records of customer payments and account status.
  • Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
  • Recorded information about status of collection efforts.
  • Negotiated payment arrangements with delinquent customers.

Online Customer Support

Macy's Credit
05.2022 - 01.2025
  • Act as the first point of contact for customers seeking help with products or services via chat, email or phone
  • Manage large volumes of incoming calls and respond to customer inquiries
  • Handle customer complaints, provide appropriate solutions and alternatives
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Consistently surpass the standard call metrics set by the company

Sales Representative

Infinity Sales Group
Florida
02.2018 - 04.2022
  • Manage numerous inbound and transferred calls in a timely manner from your dual-monitored workstation
  • Generate sales leads and build sustainable relationships with customers
  • Identify and assess customer needs to ensure satisfaction
  • Persistently exceed aggressive sales objectives

Education

Associates Degree -

Palm Beach State College
01.2019

Diploma -

Palm Beach Lakes High School
Florida
06.2017

Skills

  • Customer Service
  • Sales
  • CRM
  • Salesforce
  • Customer Retention
  • Problem Solving
  • Computer Literacy
  • Organizational Skills
  • Stress Management
  • Multitasking
  • Product Knowledge
  • Technical Support

Languages

English

Timeline

Customer Service Representative

Harris County Toll Road Authority
10.2024 - Current

Online Customer Support

Macy's Credit
05.2022 - 01.2025

Sales Representative

Infinity Sales Group
02.2018 - 04.2022

Associates Degree -

Palm Beach State College

Diploma -

Palm Beach Lakes High School
Lenoris Davis