To secure a challenging career that leverages my extensive background in communication and sales, oering opportunities for long-term professional growth and development.
I am eager to contribute to a dynamic team where my skills can drive results and foster a thriving business environment.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Harris County Toll Road Authority
Houston , TX
10.2024 - Current
Gathered customer feedback through surveys and used the data to improve customer service.
Implemented innovative methods for streamlining the customer service process.
Updated databases with new and modified customer data.
Processed customer payments in a timely manner.
Performed administrative functions for assigned accounts, recorded address changes and purged records.
Maintained accurate records of customer payments and account status.
Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
Recorded information about status of collection efforts.
Negotiated payment arrangements with delinquent customers.
Online Customer Support
Macy's Credit
05.2022 - 01.2025
Act as the first point of contact for customers seeking help with products or services via chat, email or phone
Manage large volumes of incoming calls and respond to customer inquiries
Handle customer complaints, provide appropriate solutions and alternatives
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Consistently surpass the standard call metrics set by the company
Sales Representative
Infinity Sales Group
Florida
02.2018 - 04.2022
Manage numerous inbound and transferred calls in a timely manner from your dual-monitored workstation
Generate sales leads and build sustainable relationships with customers
Identify and assess customer needs to ensure satisfaction