Summary
Overview
Work History
Education
Skills
Languages
Timeline
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LENS BELDOR

Mulberry,GA

Summary

Dynamic customer service professional with extensive experience at Amazon Prime Products and The Home Depot. Skilled in problem resolution and active listening, I excel in high-pressure environments, enhancing customer satisfaction and loyalty. Recognized for effectively managing escalated calls and training new employees, I consistently deliver tailored solutions that meet client needs.

Overview

4
4
years of professional experience

Work History

CUSTOMER SERVICE REP (REMOTE)

AMAZONE PRIME PRODUCTS
06.2024 - 04.2025
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.

CUSTOMER SERVICE SPECIALIST (REMOTE)

THE HOME DEPOT STORE SUPPORT CENTER
02.2021 - 03.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

High School Diploma -

Universite L'Etat D'Haiti
Haiti
05-2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution

Languages

English
Full Professional
French
Full Professional

Timeline

CUSTOMER SERVICE REP (REMOTE)

AMAZONE PRIME PRODUCTS
06.2024 - 04.2025

CUSTOMER SERVICE SPECIALIST (REMOTE)

THE HOME DEPOT STORE SUPPORT CENTER
02.2021 - 03.2024

High School Diploma -

Universite L'Etat D'Haiti

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