Lensa Crossford
Olive Branch,MS
Summary
Store Manager with 25 years of leadership experience in retail management. Expertise in driving sales growth, optimizing operations, and developing high-performing teams. Strong relationship-building skills with clients and staff at all levels. Transitioning from big-box retail to small chain management, focused on employee development and customer retention.
Overview
25
25
years of professional experience
Work History
Store Manager
Ross Stores
Memphis, TN
01.2023 - Current
- Developed and supervised associates to improve efficiency and profitability of operations.
- Performed weekly payroll analysis to guarantee budget compliance.
- Achieved continuous sales growth while maintaining adherence to company standards.
- Enhanced store performance metrics in payroll, sales, and year-over-year job openings.
Assistant Manager of Operations
Burlington
Memphis, TN
09.2016 - 01.2023
- Supervised, trained, and developed associates to become profitable within Burlington’s operational processes.
- Analyzed payroll weekly to ensure store operates within company’s budget.
- Obtained double-digit Comp Sales while assisting at Store #536.
- Increased Store #403 metrics in payroll, sales, and open-jobs year-over-year.
Store Management
Dollar Tree Stores
Memphis, TN
08.2014 - 08.2016
- Responsible for interviewing, hiring, and scheduling while ensuring enforcement of company policy.
- Performed duties pertaining to HR such as processing payroll, attendance, performance monitoring, and team data.
Area Operational Manager
Family Dollar Stores
Memphis, TN
07.2000 - 07.2014
- Strategically planned operations for 20 stores in a fast-paced urban retail environment.
- Maximized ROI, profit/loss ratio, and executed company initiatives.
- Developed team members into qualified managers to support future company growth.
Education
Business Management & Accounting
Jefferson Davis Community College
Brewton, AL01.1984
Skills
- Project Management
- District Management
- Corporate Budgeting
- Team Development
- Customer Experience Leadership
- Operational Excellence
Timeline
Store Manager
Ross Stores
01.2023 - Current
Assistant Manager of Operations
Burlington
09.2016 - 01.2023
Store Management
Dollar Tree Stores
08.2014 - 08.2016
Area Operational Manager
Family Dollar Stores
07.2000 - 07.2014
Business Management & Accounting
Jefferson Davis Community College