Lenta Khushrose
Appleton,WI
Summary
Intelligent and team-driven Client Care Specialist successful at operating with minimal direction or supervision to accomplish remarkable results. Experienced in taking on challenging objectives in fast-paced, demanding environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client Care Specialist
World Relief
06.2023 - Current
- Maintained accurate records documenting client interactions, progress updates, completed tasks, or any other pertinent information that may be necessary to effectively manage ongoing relationships with clients.
- Served refugees from diverse backgrounds, facilitating their transition to a new life in America. Provided comprehensive assistance in areas such as education, employment, healthcare, housing, and essential daily activities. Demonstrated strong interpersonal skills in addressing varied needs and fostering a positive and supportive environment.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Worked in high stress situations to ensure all tasks are done effectively in a timely manner.
Guest Advocate
Target
09.2022 - 06.2023
- Cashiering, drive-ups, self-checkout, and reshop
- Assisting in Guest Services as needed.
Associate
Bath & Body Works
12.2021 - 09.2022
- Worked varied hours to meet seasonal and business needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers and offered assistance for increased customer satisfaction.
- Created solutions for customers to satisfy specific needs, quality and budget.
Dietary Assistant
Miravida Living: Gabriel's Villa
09.2020 - 08.2021
- Assisted in food preparation, set up tables, served drinks, and cleaned the kitchen at the end of the day.
Nursery Teacher
Zion Lutheran Church
08.2020 - 08.2021
- Cared for children during church service and cleaned up after they left.
Education
Early Childhood Education -
Fox Valley Technical College
Nail Technician certification -
Fox Valley Technical College
High School Diploma -
Oshkosh North High School
Oshkosh, WI05.2021
Skills
- Creative Writing
- Languages: English, Urdu, Hindi, Punjabi
- CPR Training Certificate
- First Aid Training Certificate
Certification
- CPR Training Course + Certificate, Multi-Cultural Club - Highschool
- AHT Training Certificate, International Students Club - FVTC
- SIDS Training Certificate, Hmong Student Union - FVTC
- Mandated Reporter Certificate
- DLL Training Certificate
References
- Jennifer Mark, 920-509-3174, jennifermark459@gmail.com
- Trinity Vang, 920-659-8872, trinityvang0724@gmail.com
- Christine Hartjes, 920-470-9642, christine.hartjes@oshkosh.k12.wi.us
Hobbies and Interests
- Writing
- Singing
- Cooking
- Conversating
Volunteer Experience
- Security Check - Annual Community Program
- Tour Guide - High school: guiding newcomers around the school and showing them the way to their classes.
- Tour Guide - FVTC: touring new students, open houses, middle/highschoolers, and event guests around campus.
- Panels - FVTC - advising and answering students' and/or parents' questions about college life/procedures and suggestions.
- Booth Events - participated in various events to recruit volunteers for current job
Timeline
Client Care Specialist
World Relief
06.2023 - Current
Guest Advocate
Target
09.2022 - 06.2023
Associate
Bath & Body Works
12.2021 - 09.2022
Dietary Assistant
Miravida Living: Gabriel's Villa
09.2020 - 08.2021
Nursery Teacher
Zion Lutheran Church
08.2020 - 08.2021
Early Childhood Education -
Fox Valley Technical College
Nail Technician certification -
Fox Valley Technical College
High School Diploma -
Oshkosh North High School
- CPR Training Course + Certificate, Multi-Cultural Club - Highschool
- AHT Training Certificate, International Students Club - FVTC
- SIDS Training Certificate, Hmong Student Union - FVTC
- Mandated Reporter Certificate
- DLL Training Certificate
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