Lenward Drakes
Ormond Beach,FL
Summary
Experienced with patient care and therapeutic interventions in behavioral health settings. Utilizes de-escalation techniques and therapeutic communication to support patient well-being. Track record of effective team collaboration and adaptability in high-pressure situations.
Overview
5
5
years of professional experience
Work History
Behavioral Health Technician
SMA Healthcare
2025.04 - Current
- Facilitated daily therapeutic activities for clients, enhancing engagement and promoting recovery.
- Monitored patient behavior and mental status, ensuring safety and well-being in treatment settings.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans.
- Provided emotional support and crisis intervention, effectively managing high-stress situations.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
Special Education Teacher Assistant
Alabama Autism Assistance Program/ HANDS
2023.08 - 2024.12
- Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
- Improved student behavior management by implementing consistent routines, clear expectations, and positive reinforcement strategies.
- Facilitated social skill development by modeling appropriate behaviors and guiding students through peer interactions during group work or extracurricular activities.
Library Student Assistant
Dothan Houston County Library System
2022.06 - 2024.11
- Organized returned books and materials and assisted with shelving.
- Improved library organization by accurately shelving books and other materials according to the Library of Congress Classification system.
- Assisted library staff with clerical duties to help lighten workload.
- Maintained a clean and welcoming environment by performing regular cleaning tasks, contributing to a positive atmosphere for patrons.
Cashier
Publix
2021.08 - 2022.05
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High school diploma -
Dothan High School
Dothan, AL2022-05
Skills
- * Communication Skills
- Active listening
- De-escalation strategies
- Customer Service
- Adaptability
- Critical Thinking
- Mental health support
- Crisis intervention
- Critical thinking
Languages
English
Full Professional
American Sign Language
Full Professional
Timeline
Behavioral Health Technician
SMA Healthcare
2025.04 - Current
Special Education Teacher Assistant
Alabama Autism Assistance Program/ HANDS
2023.08 - 2024.12
Library Student Assistant
Dothan Houston County Library System
2022.06 - 2024.11
Cashier
Publix
2021.08 - 2022.05
High school diploma -
Dothan High School