LENY MIJANGOS CAMPOS
MARLBOROUGH,US
Summary
Customer service professional with over 11 years of experience in enhancing client satisfaction and retention through effective communication and collaboration. Skilled in training team members, analyzing service data, and implementing feedback systems to optimize support strategies. Empathetic and caring, with a strong focus on relationship-building and delivering exceptional service, ready to leverage extensive expertise in a dynamic environment.
Overview
17
17
years of professional experience
Work History
CUSTOMER SERVICE
Lifeline
Marlborough
02.2022 - 05.2025
- Addressed customer inquiries to enhance satisfaction and retention through effective communication.
- Established feedback systems to enhance service efficiency and foster customer loyalty.
- Facilitated training sessions for team members to enhance response time and service quality.
- Evaluated service data to uncover trends and enhance support strategies.
- Facilitated interdepartmental collaboration to enhance service delivery and optimize client satisfaction.
- Delivered exceptional customer service, cultivating positive relationships with clients.
- Diagnosed and resolved equipment malfunctions to ensure operational efficiency.
- Assisted in managing ERC operations and workflows.
- Facilitated onboarding and training processes for new employees.
- Streamlined resolution of customer inquiries, enhancing response time and elevating service ratings.
CASHIER
PANERA
06.2018 - 09.2023
- Efficiently process customer orders, ensuring accuracy and satisfaction.
- Resolved service complaints, enhancing customer experience and retention.
- Collaborated with team to fulfill orders promptly, boosting operational efficiency.
- Maintained accurate cash register operations, ensuring financial integrity while consistently meeting daily sales targets.
- Analyzed customer feedback to identify service improvement areas, leading to noticeable gains in repeat customer visits.
CASHIER
Classic Pizza 2
Marlborough
03.2014 - 05.2018
- Greeted customers, assessed needs, and processed orders accurately, enhancing service efficiency.
- Provided detailed ingredient and deal information, aiding customer decision-making and satisfaction.
- Utilized electronic systems to streamline order processing, improving transaction speed and accuracy.
- Provided exceptional customer service by actively listening to customer needs and ensuring accurate order processing, enhancing overall satisfaction.
Cashier
Dunkin' Donuts
Marlborough
03.2010 - 2013
- Assisted in preparing coffee and meals for staff and guests. Supported kitchen operations by maintaining cleanliness and organization. Contributed to a positive dining experience through attentive service.
- Executed customer transaction processing with precision, ensuring accurate cash handling and register operation.
- Ensured cleanliness and organization of work area to promote customer satisfaction and safety.
- Facilitated training sessions for new staff on operational procedures and customer service best practices.
- Addressed customer inquiries and complaints promptly to enhance satisfaction and loyalty.
Cashier
McDonald
Kissimmee, FL
01.2008 - 03.2009
- Executed customer transactions with precision to enhance service efficiency and satisfaction.
- Oversaw cash handling processes to maintain accuracy. Delivered exceptional customer service by greeting patrons and managing orders. Coordinated food preparation and ensured a safe and hygienic restaurant atmosphere.
Education
Associate of Arts -
MassBay College
Framingham, MA11.2019
HIGH SCHOOL -
Marlborough high school
Marlborough, MA01.2010
High School Diploma -
Gateway High School/Marlborough High
Kissimmee, FL01.2009
Skills
- Demonstrated exceptional telephone etiquette to enhance customer interactions
- Assisted in maintaining professional communication standards in emails Supported team members in crafting clear and concise messages Facilitated timely responses to inquiries and requests
- Exhibited exceptional telephone etiquette and interpersonal skills to foster positive customer interactions
- Facilitated effective communication strategies to enhance team collaboration
- Executed simultaneous management of multiple tasks to enhance operational efficiency
- Managed computer systems and networks to ensure optimal performance
- Engineered and developed innovative electronic solutions
- Cultivated customer engagement strategies to enhance brand loyalty
- Executed comprehensive problem-solving strategies to identify and resolve operational challenges
- Implemented strategies to enhance customer retention and loyalty
- Cultivated empathetic relationships to enhance team collaboration and communication
LANGUAGES
English (Highly proficient)
Spanish (Native)
Timeline
CUSTOMER SERVICE
Lifeline
02.2022 - 05.2025
CASHIER
PANERA
06.2018 - 09.2023
CASHIER
Classic Pizza 2
03.2014 - 05.2018
Cashier
Dunkin' Donuts
03.2010 - 2013
Cashier
McDonald
01.2008 - 03.2009
Associate of Arts -
MassBay College
HIGH SCHOOL -
Marlborough high school
High School Diploma -
Gateway High School/Marlborough High