Summary
Overview
Work History
Education
Skills
REFERENCES
Timeline
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Lenzi Yoes

Weatherford,TX

Summary

Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Proven Asset Manager at Ferguson Enterprise, LLC, adept in problem-solving and strong communication, enhanced client satisfaction and profitability through strategic pricing and efficient workload management. Excelled in fostering teamwork and leveraging technical understanding to drive business growth, achieving a high client retention rate. Skilled in Microsoft Excel and qualitative analysis, consistently identified and capitalized on new business opportunities.

Overview

4
4
years of professional experience

Work History

Account Manager

Ace American Trucking
01.2021 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Improved overall team productivity by implementing best practices in organization and time management.

Asset Manager

Ferguson Enterprise, LLC
04.2022 - 10.2023
  • Developed customized solutions for clients to meet unique project requirements while maintaining profitability goals.
  • Expedited response times to client inquiries by prioritizing tasks and effectively managing workload.
  • Ensured accuracy of all quotes by meticulously reviewing specifications, drawings, and other documentation provided by clients.
  • Enhanced customer satisfaction by providing accurate and timely quotations for products and services.
  • Supported company growth by identifying new business opportunities through research and analysis of market data.
  • Negotiated competitive pricing with suppliers, resulting in improved profit margins for the company.
  • Collaborated with cross-functional teams to gather necessary information for complex quotations.

Instructor

Brock Independent School District
10.2023 - Current
  • Evaluated data to identify areas of growth and improvement, adjusting instructional strategies accordingly.
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension.
  • Promoted classroom safety, collaboration, and best practices.
  • Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.


Education

Bachelor of Science - Business Administration

Tarleton State University
Stephenville, TX
12.2013

Skills

Strong Communication Skills

Public Speaking

Data Interpretation

Problem-Solving

Time Management

Attention to Detail

Multitasking

Reliability

Critical Thinking

Understanding of learning and operation styles

Pricing strategy

Technical understanding

Teamwork and Collaboration

Qualitative Analysis

Risk Management

Goal-Oriented

Microsoft Excel proficiency

REFERENCES

Nicholas Fisher

(214) 842-3333


Cecelia Day

(805) 835-8837


Keri Hughes 

(817) 964-9569

Timeline

Instructor

Brock Independent School District
10.2023 - Current

Asset Manager

Ferguson Enterprise, LLC
04.2022 - 10.2023

Account Manager

Ace American Trucking
01.2021 - Current

Bachelor of Science - Business Administration

Tarleton State University

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Lenzi Yoes