Lenzie Staneart
District Maager
Dover,OH
Summary
Accomplished District Manager experienced in directing sales, staffing and operations for multiple stores and large staffs. Exceptional leader of growth initiatives and new concepts for promotions, product launches and sales initiatives.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
District Manager
Things Remembered
Ohio/Pennsylvania
03.2022 - Current
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Established territory boundaries and distribution routes to maximize service quality.
- Built positive and productive relationships with store and field leadership.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Supervised 11 locations to enforce high-quality standards of operation.
District Services Manager
Lowes
Akron, OH
06.2018 - 03.2022
- Followed up with customers during and after installations to verify satisfaction.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
- Developed written plans and obtained customer consent to proceed.
- Set and administered department budgets for expenditures, materials and labor.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Supervised staff of 120 in 8 stores by implementing company policies, protocols, work rules and disciplinary action.
General Manager
Things Remembered
Vancouver, WA
05.2017 - 03.2018
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Prepared annual budgets with controls to prevent overages.
- Managed budget implementations, employee evaluations and contract details.
- Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
Store Manager/Center of Excellence Manager
Rue21
Vancouver, WA
06.2013 - 07.2017
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Completed point of sale opening and closing procedures.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Intelligence Analyst
United States Air Force
Aviano, Italy
11.2007 - 12.2012
- Developed recommendations to assist clients and agencies with efforts to advance intelligence gathering and interpretation in multiple theaters of operation.
- Created useful and timely intelligence products to support field operations.
- Verified visitor security clearances and eligibility for access into SCIFs.
- Supervised gathering, review and dissemination of intelligence information from human sources, electronic sources and counter-intelligence.
- Controls a Top Secret Security Clearance
Education
Bachelor of Science - Information Technology
Kaplan University
Portland, OR 01.2012 - 01.2016
Skills
Staff recruiting
Consulting
Marketing campaigns
Budgeting
Business Development
Operations management
Strategic planning
Creative merchandising
Sales and marketing
Timeline
District Manager
Things Remembered
03.2022 - Current
District Services Manager
Lowes
06.2018 - 03.2022
General Manager
Things Remembered
05.2017 - 03.2018
Store Manager/Center of Excellence Manager
Rue21
06.2013 - 07.2017
Bachelor of Science - Information Technology
Kaplan University
01.2012 - 01.2016
Intelligence Analyst
United States Air Force
11.2007 - 12.2012