Leo De Los Reyes
Las Vegas,NV
Summary
Results-driven Retail Solar Advisor with a strong customer service focus. Proven ability to educate clients on solar solutions, leading to increased sales and customer satisfaction.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Retail Solar Advisor
Sunrun
Las Vegas, NV
09.2017 - 05.2026
- Educated customers on solar energy solutions and financial benefits.
- Conducted site assessments to determine solar system viability and design optimal configurations.
- Collaborated with installation teams to ensure seamless project execution and customer satisfaction.
- Developed tailored proposals that addressed specific client needs and preferences.
- Identify and engage prospective customers through outreach,referrals, and appointments.
- Follow up with leads and maintain strong customer relationships.
- Meet or exceed monthly and quarterly sales targets.
Front Desk Receptionist
Fiesta Resort Guam
Agana, Guam USA
06.2011 - 10.2014
- Greet and welcome guests in a friendly and professional manner.
- Managed guest check-in and check-out processes efficiently, ensuring positive first impressions.
- Assisted guests with inquiries and provided information on resort amenities and services.
- Coordinated reservations and handled room assignments to optimize occupancy rates.
- Maintained front desk operations by managing phone calls, emails, and visitor logs effectively.
- Provide information about services,amenities, and local attractions.
- Coordinate with housekeeping, maintenance, and other departments.
Sales Associate
Duty Free Shops
Agana, Guam USA
04.2011 - 10.2014
- Delivered exceptional customer service, enhancing shopper experience and satisfaction.
- Maintained in-depth product knowledge to assist customers effectively and drive sales.
- Managed inventory levels, ensuring optimal stock availability and presentation standards.
- Processed transactions accurately, minimizing errors and maintaining financial integrity.
- Assist customers in locating products and making purchasing decisions.
- Promote products, special offers, and store promotions.
- Maintain store cleanliness, organization, and visual merchandising standards.
Sales Associate
Duty Free Shops
Agana, Guam USA
09.2006 - 03.2008
- Trained new associates on operational procedures, fostering a collaborative team environment.
- Analyzed sales trends and customer feedback to optimize merchandise displays and promotions.
- Implemented strategies to improve checkout efficiency, reducing wait times for customers.
- Coordinated with management to develop marketing initiatives that drove store traffic and engagement.
- Monitor inventory levels and report low stock to management.
- Work collaboratively with team members to achieve sales goals.
Restaurant Waiter
Norwegian Cruise Line
Honolulu, HI
05.2003 - 08.2006
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction during dining experiences.
- Managed food and beverage orders efficiently, facilitating smooth service flow in high-pressure environments.
- Collaborated with kitchen staff to ensure timely delivery of meals and adherence to quality standards.
- Trained new team members on service protocols, enhancing team performance and guest interactions.
- Provide professional, friendly, and attentive service to guests in dining rooms, buffets, and specialty restaurants.
- Explain menu items, daily specials, and make recommendations to guests.
- Ensure compliance with food safety, hygiene, and sanitation standards.
Merchandising Associate
Naval Base Guam
Agana, Guam USA
02.2001 - 07.2003
- Oversaw inventory management processes to optimize stock levels and reduce excess merchandise.
- Developed and maintained visual merchandising standards to enhance product presentation and customer engagement.
- Collaborated with cross-functional teams to execute promotional events, ensuring alignment with marketing strategies.
- Analyzed sales data to identify trends, informing inventory decisions and improving product assortment.
- Conducted regular audits of merchandise displays to ensure compliance with brand guidelines and quality standards.
- Implemented process improvements that increased operational efficiency within the merchandising department.
Cashier
McDonald's
Agana, Guam USA
02.2001 - 06.2003
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring financial integrity throughout shifts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on operational procedures and service standards.
Education
Bachelor of Science - Computer Programming
AMA Computer College
Iloilo City, Philippines03-2010
High School Diploma -
Leganes National High School
Leganes, Iloilo City Philippines04-1999
Skills
- Customer service focus
- Solar industry expertise
- Customer engagement
- Goal-oriented mindset
- Teamwork
- Problem-solving
- Listening skills
- Attention to detail
- Multitasking
- Excellent communication
- Adaptability and flexibility
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved results by completing the task with accuracy and efficiency.
- Resolved product issue through consumer testing.
Certification
- COE Circle of Excellent, SUNRUN 2017
Timeline
Retail Solar Advisor
Sunrun
09.2017 - 05.2026
Front Desk Receptionist
Fiesta Resort Guam
06.2011 - 10.2014
Sales Associate
Duty Free Shops
04.2011 - 10.2014
Sales Associate
Duty Free Shops
09.2006 - 03.2008
Restaurant Waiter
Norwegian Cruise Line
05.2003 - 08.2006
Merchandising Associate
Naval Base Guam
02.2001 - 07.2003
Cashier
McDonald's
02.2001 - 06.2003
Bachelor of Science - Computer Programming
AMA Computer College
High School Diploma -
Leganes National High School