Leo Herculano
Driven, fast-learning and adaptable sales & operations professional with a diverse background and adept knowledge base across multiple industries
East Orange
Summary
Versatile professional skilled in operational efficiency across various roles, from production lines to customer support. Adept at ensuring quality and meeting daily goals, with a unique approach to teaching that fosters effective communication and adaptability.
Overview
13
13
years of professional experience
Work History
Packing & Quality Control Operator
HelloFresh
Totowa
03.2021 - 07.2023
- Trained new hires in quality control procedures and efficient packaging techniques to ensure consistent product standards
- Conducted quality inspections on incoming ingredients and finished meals
- Monitored production lines for compliance with safety standards and quality guidelines
- Verified correctness of finished goods before shipment to uphold quality assurance standards
- Assisted in training new staff on quality control procedures and best practices
- Provided actionable feedback on production processes to enhance quality control practices
- Collaborated with team members to maintain a clean and organized work area
Packaging & Quality Control Operator
EconoPak
Milford
03.2018 - 03.2020
- Recognized as top-performing packaging and quality control operator within company.
- Inspected cookie packaging for correctness, efficiency, and adherence to expiration dates.
- Ensured quality standards met during packing process for optimal product integrity.
- Documented discrepancies and collaborated with teams for resolution.
U.S. Sales Assistant
IBM
Hortolandia
05.2015 - 05.2017
- Provided timely customer support through daily communication with U.S. sellers via calls and emails.
- Assisted U.S. sales team by creating, editing contracts, conducting credit checks, and managing billing.
- Achieved sales and performance targets in alignment with company objectives, enhancing overall results.
- Verified contracts for compliance with Sarbanes-Oxley regulations to ensure accuracy.
- Engaged customers to identify needs and recommend tailored solutions effectively.
- Demonstrated product features to enhance customer understanding and drive sales.
- Collaborated on sales strategies with team members to improve effectiveness and results.
- Processed transactions using IBM's sales systems efficiently, ensuring accurate record-keeping.
Library Student Assistant
UNIP Universidade Paulista
Campinas
09.2014 - 12.2014
- Guided patrons in locating library resources and materials, enhancing user experience
- Answered inquiries from students regarding research and information needs
- Organized and maintained library collections, ensuring easy access for patrons
- Managed check-in and check-out processes for library items
- Collaborated with staff to enhance library services and resources, fostering a supportive environment
Data Entry Coordinator
Rile Contrucao Eletricas
Campinas
07.2014 - 09.2014
- Developed and updated spreadsheets to track project progress and meet deadlines.
- Collaborated with team members to address and resolve discrepancies in data records.
- Maintained and organized accurate data entries in company database to ensure data integrity.
Retail Associate
C&A Modas LTDA
Natal
01.2014 - 03.2014
- Responsible for keeping the Fitting Room and handling its security procedures
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Assisted with customer requests and answered questions to improve satisfaction
English Language Tutor
Wizard
Sao Paulo
01.2011 - 12.2013
- Tutored students in English for five years, helping them think in English instead of relying on translations
- Facilitated improved conversational skills and boosted student confidence in speaking English through this approach.
Education
High School -
CDF High School
Natal, RN, BrazilMicrosoft office course -
CDF
Natal, RN, BrazilPathway - online program for 1 year
BYU
Campinas, SPGiving and Receiving Feedbacks -
IBM
Hortolandia, SP, BrazilLeadership -
IBM
Hortolandia, SP, BrazilSkills
- Quality assurance
- Attention to detail
- Operationally efficient
- Organized
- Works well under pressure
- Flexible & adaptable
- Reliable & accountable
- Willingness to learn
- Customer support focused
- Effective communicator
- Collaborative
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Limited
German
Limited
Timeline
Packing & Quality Control Operator
HelloFresh
03.2021 - 07.2023
Packaging & Quality Control Operator
EconoPak
03.2018 - 03.2020
U.S. Sales Assistant
IBM
05.2015 - 05.2017
Library Student Assistant
UNIP Universidade Paulista
09.2014 - 12.2014
Data Entry Coordinator
Rile Contrucao Eletricas
07.2014 - 09.2014
Retail Associate
C&A Modas LTDA
01.2014 - 03.2014
English Language Tutor
Wizard
01.2011 - 12.2013
High School -
CDF High School
Microsoft office course -
CDF
Pathway - online program for 1 year
BYU
Giving and Receiving Feedbacks -
IBM
Leadership -
IBM