Leo Luis
Orlando,FL
Summary
Dynamic and safety-oriented flight attendant with 7 years of experience at Spirit Airlines Inc., recognized for delivering outstanding in-flight service while ensuring passenger comfort and adherence to all FAA and airline safety regulations. Expertise in managing emergency procedures, addressing passenger concerns, and fostering a welcoming cabin atmosphere that contributes to a positive travel experience. Renowned for professionalism, cultural sensitivity, and an unwavering commitment to service excellence. Multilingual capabilities in English and Spanish enhance communication with diverse passengers, further elevating service quality.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Flight attendant
Spirit Airlines Inc
04.2019 - Current
- Ensured compliance with all FAA regulations and airline safety protocols and procedures, conducting preflight safety checks and safety demonstrations among other tasks.
- Delivered exceptional customer service in a fast-paced environment to an average of 176 passenger per flight, managing special requests and providing high-quality service.
- Responded quickly to in-flight medical events and emergencies; trained in multiple areas such as fire fighting, emergency evacuations and first aid, including CPR and AED use.
- Collaborated with other flight attendants and the flight crew using CRM principles to maintain a smooth, reliable and safe operation.
- Handled passenger conflicts with professionalism and tact, resulting in a high passenger satisfaction rate.
- Maintained accurate cabin logs, submitted required operational reports, and conducted inventory on items for sale in a timely manner.
- Managed customer concerns, processed transactions, and maintained brand and uniform standards.
- Strengthened skills in communication, problem-solving, and teamwork.
- Demonstrated strong reliability and excellent attendance by remaining punctual and consistently reporting for duty on time and fully prepared for every flight.
Reservation Agent (Call Center)
Air Canada Inc
04.2018 - 10.2018
- Assisted customers with flight reservations, cancellations, rebooking, and special requests via phone.
- Used complex reservation systems to search flight options, check seat availability, and complete ticketing.
- Provided accurate fare quotes, manage payment transactions, and issue e-tickets.
- Resolved customer concerns related to schedules, delays, baggage, and travel.
- Responded to high-volume customer inquiries, providing information on services and resolving issues.
- Processed payments, refunds, and account updates with accuracy.
- Improved customer satisfaction by delivering empathetic and timely assistance.
Customer Service Associate
Cacciatore Brothers
03.2013 - 03.2018
- Collaborated with supervisors and managers to streamline workflows.
- Resolved customer inquiries and complaints efficiently to enhance satisfaction.
- Recognized for strong communication skills and consistent performance in meeting service-level goals.
- Processed orders and handled customer concerns, contributing to improved efficiency.
- Provided in-store and phone support, helping customers locate products and solve concerns.
- Trained new employees on customer interaction techniques and system navigation.
- Managed inventory levels, ensuring product availability for customers.
Education
High School Diploma -
IPVCE
Havana, Cuba05-2012
Associate of Arts - Business Administration
Hillsborough Community College
Tampa, FloridaSkills
- Exceptional customer service
- Dedicated and strong work ethic
- Meticulous attention to detail
- First aid, CPR certified
- Adherence to safety procedures and protocols
- Professional and polished appearance
- Reliability and punctuality
- Creative problem solving
Certification
FAA Flight Attendant certificate of demonstrated proficiency
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Flight attendant
Spirit Airlines Inc
04.2019 - Current
Reservation Agent (Call Center)
Air Canada Inc
04.2018 - 10.2018
Customer Service Associate
Cacciatore Brothers
03.2013 - 03.2018
High School Diploma -
IPVCE
Associate of Arts - Business Administration
Hillsborough Community College