LEO MERES

• Assumed responsibility for key pricing - achieved significant revenue and margin lifts with Manheim price increase
• Provided oversight to Licensing and Compliance Operations
• Supervised the preparation and execution of the Archway Key Supply relocation
• Initiated a project focusing on asset tagging and tracking using software
• Built a diverse support team providing cross-functional services
• Organized and managed a support help desk for ERP, Inventory, and equipment

• Built a highly skilled field support team to accommodate growth
• Supervised quality control for 120 Carmax Key Truck Builds in 2017
• Launched a number of new customer locations
• Assisted with ERP transition to Rootstock
• Supervised the Rootstock War Room to provide cross-functional ERP support
• Equipped, staffed , and operated an inventory refurbishing and redeployment facility (predecessor to Archway)
• Developed concept & curriculum, selected the trainer, and supervised build-out of Key Technician Training Facility

• Traveled up to 50% of the time to train technicians, cover vacations, and troubleshoot operations at customer locations
• Worked on special projects, including creating the Dent Wizard Key Technician Training Manual
• Assisted with product pricing, cost reduction, and inventory control
• Backfilled the Key Operations Manager for seven months while he was assigned to assist with the Carmax RFP
• Served on team that developed and presented training to Manheim and Dent Wizard personnel who work at 14 locations that serviced Santander Bank vehicles
• Completed OEM diagnostic tool builds from raw laptops for various vehicle makes

• Provided on-site locksmith services to 3 Manheim locations
• Served as a technician trainer as needed
• Moved into a dual role in 2010 as a tech support resource for fellow technicians in addition to serving customers
• Relocated to Greensboro North Carolina in 2011 to launch and service an independent auction customer location
• Assisted with Netsuite transition
• Assisted with creation of first standardized national pricing for Manheim

Freelance Technical Writer
The Independent Locksmith Journal
January 2003 - June 2007

• Reviewed tools and equipment used in the locksmith industry, providing detailed analysis and recommendations.
• Wrote articles outlining processes for generating keys for cars, motorcycles, and recreational vehicles, including best practices and troubleshooting tips.
• Conducted in-depth research to ensure accuracy and relevance of content.
• Managed multiple projects simultaneously, meeting deadlines and exceeding client expectations.
• Developed content tailored to the target audience, ensuring clarity and readability.

• Transformed a small family business into the largest locksmith company in the Daytona Beach, FL area.
• Achieved revenue growth averaging 24% over 10 years, with a total increase of 770% from 1997-1998

• Provided on-site locksmith and safe/vault technician services
• Maintained equipment and service trucks