Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leo Perez

Spokane Valley,WA

Summary

Dynamic professional with a proven track record at McDonald's Restaurant, excelling in employee training and customer service. Skilled in problem-solving and team leadership, I enhanced service delivery and improved customer satisfaction through effective training initiatives and operational excellence. Committed to continuous improvement and workforce management.

Overview

4
4
years of professional experience

Work History

Crew Trainer

McDonald's Restaurant
Spokane Valley, WA
11.2024 - Current

Implemented training initiatives for new crew members, focusing on operational procedures and enhancing customer service skills.

Tire Technician/ Alignment Tech Assistant

Les Schwab Tires
Spokane Valley, WA
03.2022 - 10.2024
  • Achieved optimal vehicle safety by executing tire installations and repairs efficiently.
  • Enhanced service accuracy by diagnosing tire-related issues with advanced tools and equipment.
  • Streamlined service delivery through effective inventory management and organized stock levels.
  • Improved customer satisfaction by educating clients on tire care and maintenance practices.
  • Delivered comprehensive tire rotations, mounting, and balancing for cars, trucks, and vans.
  • Executed tire replacements and repairs, adhering to best practices for vehicle maintenance.
  • Executed dismounting and repair of tires based on strict manufacturer specifications.
  • Increased customer satisfaction through timely and accurate tire service delivery.
  • Operated tire changers and wheel balancers with a focus on safety and precision.
  • Alignment tech in training

Education

High School Diploma -

Dishman Hills Highschool
Spokane Valley, WA
06.2025

Skills

  • Customer service
  • Employee training
  • Cash handling
  • Team leadership
  • Active listening
  • Workforce management
  • Complaint resolution
  • Continuous improvement
  • Policies and procedures
  • Motivational skills
  • Continuous development
  • Coaching techniques
  • Training assessment
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Reliability and punctuality
  • Team building
  • Employee motivation

Timeline

Crew Trainer

McDonald's Restaurant
11.2024 - Current

Tire Technician/ Alignment Tech Assistant

Les Schwab Tires
03.2022 - 10.2024

High School Diploma -

Dishman Hills Highschool
Leo Perez