Leodis Pore
Orlando,FL
Summary
Self-motivated customer service specialists with 18 years of experience in guest services. Pleasant personality coupled with talents in communication and attention to detail. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
20
20
years of professional experience
Work History
Front Desk Receptionist
Marriott Lakeside
Orlando, Florida
03.2025 - Current
- Input customer data into reservation systems and updated to reflect room changes.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors to provide information and direct to appropriate personnel.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted visitors warmly and directed them to correct personnel or office.
Front Desk Agent
Courtyard by Marriott
Orlando, FL
02.2022 - 03.2025
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Posted charges, updated accounts and issued bills to departing guests.
- Responded to inquiries and room requests made online, by phone and via email.
- Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Front Desk Agent
Orlando Airport Marriott Lakeside
Orlando, FL
12.2021 - 02.2022
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Facilitated front desk operations for busy high-volume hotel.
- Coordinated with internal departments to handle wide range of guest needs.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Responded to inquiries and room requests made online, by phone or email.
Front Desk Agent
Marriott Hotel
Atlanta, GA
06.2007 - 12.2021
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Set guest and group reservations and processed check-ins and check-outs.
- Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
- Computed guest billings and posted charges to room accounts.
- Input customer data into reservation software and made immediate updates to reflect room changes.
- Facilitated front desk operations for busy high-volume hotel.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Stayed current on local attractions and special events to help guests with entertainment options.
Front Desk Agent
Courtyard Marriott
Jersey City , NJ
05.2008 - 08.2009
- Handled payment processing and provided customers with receipts and proper bills and change.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Responded to inquiries and room requests made online, by phone or email.
- Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Pointed out property details and guided guests to dining areas, pool, spa and fitness center.
- Input customer data into reservation software and made immediate updates to reflect room changes.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained front office cleanliness and organized supplies to increase task productivity.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Customer Service Representative
Greyhound: Bus Station
Newark, NJ
01.2005 - 06.2007
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Monitored customer satisfaction levels through surveys and feedback forms.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong relationships with customers by providing personalized assistance and support.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
High School Diploma -
Arts High School
Newark, NJ06.1993
Some College (No Degree) - Social Sciences
Essex County College
Newark, NJSkills
- Credit and cash payments
- Safety and security procedures
- Guest amenities
- Listening skills
- Hospitality services
Timeline
Front Desk Receptionist
Marriott Lakeside
03.2025 - Current
Front Desk Agent
Courtyard by Marriott
02.2022 - 03.2025
Front Desk Agent
Orlando Airport Marriott Lakeside
12.2021 - 02.2022
Front Desk Agent
Courtyard Marriott
05.2008 - 08.2009
Front Desk Agent
Marriott Hotel
06.2007 - 12.2021
Customer Service Representative
Greyhound: Bus Station
01.2005 - 06.2007
High School Diploma -
Arts High School
Some College (No Degree) - Social Sciences
Essex County College