Lakerisha Brown
Wilkes-Barre,PA
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Hyatt
Plymouth, PA
05.2020 - 12.2020
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Front Desk Receptionist
Quality Inn Hotel
Denver , CO
02.2012 - 11.2013
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Education
GED -
Clearfield Beauty Academy
Clearfield12-2011
Skills
- Greeting And Seating Clients
- Greeting Guests
- Mail Sorting And Routing
- Data Entry
- Managing Patient Records
- Organization And Recordkeeping
- Administrative Writing
- Administrative Skills
- Cash Reconciliation
- Credit And Cash Payments
- Credit Card Handling
- Payment Processing
- Welcoming Guests
- Customer Assistance And Interaction
- Scheduling Appointments
- Guest Satisfaction
- Service Appointment Scheduling
- Appointment Setting
- Mail Handling
Timeline
Front Desk Receptionist
Hyatt
05.2020 - 12.2020
Front Desk Receptionist
Quality Inn Hotel
02.2012 - 11.2013
GED -
Clearfield Beauty Academy