Summary
Overview
Work History
Education
Skills
UPLIFT EDUCATE & MOTIVATE my Motto
Work Availability
Timeline
Volunteer
Leo Robinson

Leo Robinson

Director of Operations
Orlando,FL

Summary

Accomplished Mentor well-versed in assessing risk, developing solutions and implementing positive changes to achieve sustainability and growth in challenging market conditions. Adept at building and strengthening business and customer relationships. Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Director of Operations

Mentors For Fatherless Children And Abused Families
11.2021 - Current
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

CEO/Founder

Louisiana Purpose Clothing Company
01.2010 - Current
  • Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
  • Identified new revenue generation opportunities to maximize bottom-line profitability.
  • Directed market expansions to propel business forward, meet changing customer needs.
  • Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
  • Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
  • Created organization's mission and vision statements for use by employees
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations
  • Conducted market research to identify new opportunities and target markets

Solar Sales Agent

Sun Tec Solar And Roofing
11.2021 - 08.2023
  • Increased sales and customer satisfaction through personalized servicing.
  • Assisted call-in customers with questions and orders.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
  • Managed largest region for organization from initial contact through to closing and servicing.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Adjusted sales scripts to better target needs of specific individuals, boosting sales by 80%

Mattress Builder /Machine Operator Supervisor

The Original Mattress Factory
11.2013 - 10.2021
  • Used precision measuring tools, micrometers and calipers to meet required product specifications.
  • Operated machining equipment safely with team of operators.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Replenished materials and supplies as needed to maintain production.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Oversaw loading and unloading of packages in warehouse.

Supervisor /Sales Closer

Portraits International
03.2012 - 06.2012
  • Developed and implemented sales strategies to increase profits.
  • Generated new leads through networking and attending industry events.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Education

Some College (No Degree) - Buisness Management

University of Louisiana At Monroe
Monroe, LA

High School Diploma -

Neville High School
Monroe, LA
06.1997

Skills

  • Operational Efficiency and Safety
  • Directing Team Members
  • Payroll Administration and Timekeeping
  • Performance Analysis
  • Advertising Campaign Development
  • Leadership Training
  • Business Management
  • Network Intelligence
  • Relationship building
  • Employee scheduling
  • Staff training/development
  • Strategic planning and execution
  • Process improvements
  • Project Management
  • Business Planning
  • Sales and Marketing
  • Staff Management
  • Coaching and Mentoring

UPLIFT EDUCATE & MOTIVATE my Motto

" Keep Ya Head Up" When I was young I never forgot how it felt to be laughed at,Growing up without guidance or father figure

To not have on the latest brands, or the money to purchase the latest and newest outfits. With a passion for fashion and a commitment to quality, my clothing began to be a common commodity amongst my peers and friends. Eventually a local nonprofit ( Mentors for Fatherless Children And Abused Families ), we collaborated to bring a Louisiana flavor and style to at risk kids in the Central Florida area.. Our business quickly grew

Our Org.Programs are~ Music and Sports Mentoring ~ Career Path Mentoring And Family Support Mentoring. We Are an Outreach Organization that Intervenes we Uplift Educate And Motivate Through Peace Love and Unity...

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Director of Operations

Mentors For Fatherless Children And Abused Families
11.2021 - Current

Solar Sales Agent

Sun Tec Solar And Roofing
11.2021 - 08.2023

Mattress Builder /Machine Operator Supervisor

The Original Mattress Factory
11.2013 - 10.2021

Supervisor /Sales Closer

Portraits International
03.2012 - 06.2012

CEO/Founder

Louisiana Purpose Clothing Company
01.2010 - Current

Some College (No Degree) - Buisness Management

University of Louisiana At Monroe

High School Diploma -

Neville High School

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Leo RobinsonDirector of Operations