Leo Stephens

• Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized
• Kept department equipment in working order and advised general manager of equipment repair or replacement needs.
• Orchestrated performance-oriented environment by closely supporting team members.
• Coached and mentored new team members.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Conducted painting and upkeep tasks in industrial environment. Responsible for meeting deadlines on the job. Familiar working with challenging environments, conditions (including extreme weather) and physically demanding work.