Leo Tracey
West Haven,CT
Summary
Talented operations manager bringing 15 plus years of experience and demonstrate value of productivity. Managing operations, proficient in enhancements, quality improvements by maintaining quality standards and team leadership based on collaborating with others to effectively achieve operational goals and developing successful teams; motivating employees to meet individual and team objectives.
Overview
20
20
years of professional experience
Work History
Operations Manager
Saks OFF 5TH
Eastchester, New York
07.2022 - 03.2026
- Managed daily store operations to ensure seamless customer experiences.
- Coordinated inventory management processes to optimize stock levels.
- Trained and supervised staff to enhance operational efficiency.
- Facilitated communication between departments to streamline operations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Collaborated with team leaders on quality audits.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Planned delivery routing, team workflows, and promotional initiatives.
Shift Supervisor
CVS
Yonkers, NY
05.2021 - 06.2022
- Cashier: assist customer checkout
- Process truck Delivery
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Met merchandise processing standards and maintained organized and accessible work area.
Lead Supervisor
Lord and Taylor
, NY
11.2014 - 02.2021
- Conferred with subordinate managers each day to assess needs and optimize activities.
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Assisted executive leaders in decision-making processes by facilitating and suggesting areas for development.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve tasks and operation goals.
- Collaborated with staff to maximize efficiency, streamline procedures and improve bottom-line productivity
- Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
- Communicated daily schedule and delegated work to employees.
Stock Associate
Lord & Taylor
Eastchester, NY
11.2005 - 11.2014
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Loaded and unloaded delivery trucks or vans per day to maintain store's inventory.
- Updated signage to reflect current prices and help promote target merchandise.
Education
Bachelor of Arts - Marketing
Mercy College
Dobbs Ferry, NY05-2010
Skills
- Management
- Performance management
- Procedure development
- Troubleshooting and problem solving
- Team Building/Leadership
- Flexible
Timeline
Operations Manager
Saks OFF 5TH
07.2022 - 03.2026
Shift Supervisor
CVS
05.2021 - 06.2022
Lead Supervisor
Lord and Taylor
11.2014 - 02.2021
Stock Associate
Lord & Taylor
11.2005 - 11.2014
Bachelor of Arts - Marketing
Mercy College