Leobannys Saraiba
Miami,FL
Summary
Dynamic Shift Manager at NOVA RESTAURANTS, INC, recognized for enhancing team performance through effective training and clear task delegation. Skilled in cash handling and decision-making, I excel in resolving customer issues and fostering a strong customer service focus, ensuring a positive dining experience and seamless team integration.
Overview
7
7
years of professional experience
Work History
Employee
McDonald’s Restaurants of Florida, Inc.
Miami, FL
02.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
General Manager
HZ Coffee Group LLC
Miami, FL
08.2024 - 12.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Shift Manager
Y.O.G Management Company
Miami, FL
05.2021 - 07.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Shift Manager
NOVA RESTAURANTS, INC
Miami, FL
01.2018 - 04.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
Timeline
Employee
McDonald’s Restaurants of Florida, Inc.
02.2025 - Current
General Manager
HZ Coffee Group LLC
08.2024 - 12.2024
Shift Manager
Y.O.G Management Company
05.2021 - 07.2024
Shift Manager
NOVA RESTAURANTS, INC
01.2018 - 04.2021