Jimmy Montenegro
Houston
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Resourceful Shift Leader known for high productivity and efficient task completion. Skilled in team leadership, time management, and conflict resolution. Excel in communication, adaptability, and problem-solving to ensure smooth operations and team harmony.
Overview
11
11
years of professional experience
2015
2015
years of post-secondary education
Work History
Shift Leader
Walgreens
Houston
11.2018 - Current
- Supervised daily operations and ensured smooth shift transitions.
- Trained new employees on company policies and procedures.
- Managed inventory levels and restocked supplies as needed.
- Monitored team performance and provided constructive feedback.
- Ensured compliance with safety regulations during shifts.
- Communicated effectively with team members to resolve issues.
- Maintained cleanliness and organization of work areas consistently.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
Cart Pusher
Sam's Club
Houston
01.2018 - 11.2018
- Collected and organized shopping carts throughout parking lot and store entrances.
- Assisted customers with cart retrieval during peak shopping hours.
- Maintained cleanliness and safety of cart storage areas.
- Inspected carts for damage and reported maintenance needs promptly.
- Provided excellent customer service by addressing inquiries with professionalism.
- Implemented efficient techniques to enhance daily cart collection processes.
- Assisted customers with loading their purchases into their vehicles.
- Followed company policies related to health and safety regulations at all times.
- Maintained parking lot safety through shoveling, cleaning and helping to direct traffic.
Assistant Manager
Locker Room by Lids
Houston
02.2015 - 11.2017
- Supervised daily store operations and maintained high customer service standards.
- Trained and mentored new staff on policies and procedures.
- Managed inventory levels and ensured accurate stock replenishment.
- Collaborated with team to create engaging visual merchandise displays.
- Executed promotional events and coordinated marketing initiatives in-store.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Analyzed sales data to identify trends and improve product offerings.
- Ensured compliance with company policies and safety regulations at all times.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Developed a system for tracking inventory and ordering supplies as needed.
- Coordinated with other departments to ensure smooth flow of operations.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Established processes for monitoring customer satisfaction levels.
Education
Sharpstown International School
Houston, TXSkills
- Team leadership
- Inventory management
- Employee training
- Cash handling
- Safety compliance
- Customer relationship management
- Workflow optimization
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Task delegation
- Shift paperwork completion
- Shift checklists
- POS system operation
- Customer service focus
- Action planning
- Sales reporting
- Cart collection
- Item bagging
- Safety awareness
- Heavy lifting
- Cleanliness maintenance
- Adaptability and flexibility
- Reporting and documenting
- Team collaboration
- Coaching and mentoring
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Shift Leader
Walgreens
11.2018 - Current
Cart Pusher
Sam's Club
01.2018 - 11.2018
Assistant Manager
Locker Room by Lids
02.2015 - 11.2017
Sharpstown International School