LEOBARDO ROLON
Los Angeles,CA
Summary
Results-driven Branch Operations Manager with expertise in operational efficiency, team leadership, and customer resolution. Committed to enhancing branch profitability through effective inventory management and customer relationship strategies.
Overview
27
27
years of professional experience
Work History
Branch Operations Manager
Sherwin-Williams
Culver City, California
09.2013 - Current
- Managed daily branch operations to ensure efficient workflow and productivity.
- Coordinated staff schedules to optimize coverage and meet customer needs.
- Trained new employees on company policies and operational procedures.
- Oversaw inventory management, ensuring accurate stock levels and timely replenishment.
- Implemented safety protocols to maintain a secure working environment for staff.
- Collaborated with sales teams to support customer service initiatives and improve satisfaction.
- Resolved customer complaints in a timely manner.
- Reviewed customer account information for accuracy and completeness.
- Managed inventory levels of cash, supplies, and other resources.
- Managed branch files per record keeping and compliance requirements.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Lead Generation weekly call list
Store Manager
Frazee Paint
Culver City, California
03.2002 - 03.2014
- Oversaw daily store operations and maintained inventory management systems.
- Trained and developed staff on customer service and sales techniques.
- Implemented visual merchandising standards to enhance product displays.
- Managed cash handling procedures and ensured financial accuracy.
- Coordinated with suppliers to maintain optimal stock levels and product availability.
- Conducted regular staff meetings to communicate updates and expectations clearly.
- Analyzed sales data to identify trends and improve store performance.
Assistant Store Manager
ICI DULUX Paint / Glidden
Culver City, California
06.1999 - 03.2002
- Assisted in managing daily store operations and staff schedules.
- Trained new employees on customer service and product knowledge.
- Ensured store compliance with company policies and safety standards.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Education
High School Diploma -
Lincoln High School
Los Angeles, CA06-1997
Skills
- Operational efficiency
- Inventory management
- Customer resolution
- Sales collaboration
- Customer relationship management
- Financial oversight
- Problem solving
- Team leadership
- Strategic planning
- Conflict resolution
- Staff supervision
- Employee development
- Revenue enhancement
- Team player
- Customer service
- Relationship building
- Business development
Timeline
Branch Operations Manager
Sherwin-Williams
09.2013 - Current
Store Manager
Frazee Paint
03.2002 - 03.2014
Assistant Store Manager
ICI DULUX Paint / Glidden
06.1999 - 03.2002
High School Diploma -
Lincoln High School