Roberta Arredondo
Rialto,US
Summary
Dynamic banking professional committed to driving excellence through innovative leadership and a strong focus on process improvement and regulatory compliance. Proven track record of enhancing operational effectiveness while fostering a culture of continuous improvement. Expertise in navigating complex regulatory landscapes and implementing strategic initiatives that align with organizational goals. Passionate about leveraging industry insights to deliver exceptional results and elevate service standards within the banking sector.
Overview
2026
2026
years of professional experience
Work History
Branch Operations Manager
Plus Credit Union
Las Vegas, NV
2025 - Current
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
- Enhanced customer experience by providing exceptional service and addressing concerns promptly.
AVP, Branch Operations Officer
Meadowsbank
Las Vegas, NV
11.2022 - 10.2024
- Orchestrated branch operations, ensuring customer-centric financial service delivery
- Guided staff towards compliance with banking policies and customer satisfaction
- Oversaw wire transfers, check holds, and cash differences
- Resolved operational issues and upheld stringent internal controls
Branch Service Manager
Nevada State Bank
Henderson
04.2021 - 10.2022
- Led branch operations, achieving high customer satisfaction and resolving complex issues.
- Trained staff, enhancing skills and boosting team performance.
- Conducted audits to improve risk management and ensure compliance with regulations.
Customer Service Manager
Bbva Compass Bancshares Inc.
Grand Terrace, CA
12.2017 - 03.2021
- Streamlined sales center operations, enhancing productivity
- Communicated sales targets, catalyzing promotional techniques improvement
- Conducted sales training, fostering relationship building and customer needs analysis
- Developed training manuals, simplifying customer issue resolution
- Implemented policies, boosting customer satisfaction and retention
Administration Officer
AAA auto club
Rancho Cucamonga, CA
10.2015 - 08.2017
- Enhanced accounting accuracy by monitoring diverse expenses
- Fostered team efficiency by establishing robust operational policies
- Upgraded office procedures, ensuring thorough staff training
Assistant Manager
Citigroup
Fontana, CA
05.2009 - 09.2015
- Led policy enforcement to enhance operational standards.
- Championed sales management strategies for business growth.
- Trained team in superior service standards, cultivating customer loyalty.
- Improved sales and inventory management through sales report scrutiny.
Branch Manager
Bank of America
Norco, CA
10.1995 - 03.2009
- Built enduring client relationships, ensuring branch loyalty
- Acquired new customers, tailoring products to individual needs
- Streamlined daily operations, enhancing branch revenue
- Evaluated financial conditions for loan approvals
- Managed special projects, monitoring key performance metrics
Education
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Platt College
Riverside, CASkills
- Financial Analysis
- Regulatory Compliance
- Team Management
- Leadership
- Process Improvement
- Operations Management
- Risk Assessment
- Client Relations
- Operational Efficiency
- Operational Strategy
- Performance Metrics
- Compliance Training
- Customer Satisfaction
- Operational Excellence
- Complex Problem Solving
- Audit Management
- Strategic Growth
- Visionary Leadership
- Change Adaptability
- Relationship Building
LANGUAGES
English
Native
Timeline
AVP, Branch Operations Officer
Meadowsbank
11.2022 - 10.2024
Branch Service Manager
Nevada State Bank
04.2021 - 10.2022
Customer Service Manager
Bbva Compass Bancshares Inc.
12.2017 - 03.2021
Administration Officer
AAA auto club
10.2015 - 08.2017
Assistant Manager
Citigroup
05.2009 - 09.2015
Branch Manager
Bank of America
10.1995 - 03.2009
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Platt College
Branch Operations Manager
Plus Credit Union
2025 - Current