Leodelfi Sosa Duran
Brooklyn,NY
Summary
To leverage my experience as a motivated and detail-oriented person in a fast-paced work environment, using my strong organizational and
communication skills to deliver excellent customer service, efficient office management and skills diligent in solving problems.
Overview
5
5
years of professional experience
Work History
Counter Server
Maman
New York, NY
04.2023 - Current
- Managed multiple tasks in high-volume environment.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
- Processed cash, debit and credit card payments.
- Helped customers choose items based on menu options, dietary needs and preferences.
- Packaged and delivered to-go orders and trays for guests leaving restaurant.
Administrative Assistant
Adult Home Care
11.2021 - 03.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Recruit, supervise and coordinate activities of volunteer worker.
- Recruit, supervise, and coordinate activities of volunteer workers, interns, Easter Seals workers and vocational rehab workers, who perform essential daily functions at the center.
- Perform general duties to include, but not limited to photocopying, faxing, mailing and filing.
- Performs collecting, recording and daily records of contributions, fund raising activities and petty cash.
- Supports Director weekly in counting DFTA Breakfast, Lunch, Fundraising money and deposits
- Help to coordinate special programs and events.
- Assist with fliers, newsletter, bulletin boards, etc.
- Conduct client registration and create new membership ID cards.
- Assist with fundraising activities, including receipts.
- Assist with documentation and input into the program database.
- Collect and record daily records for attendance and congregate meals and maintain database.
- Maintain monthly recreational log.
- Assist with and maintain all required documentation of the fundraising receipts and expenses.
- Assist with Information and referrals.
- Oversees recreational trips.
- Other duties as required by the Director and organization.
Intake Specialist
Human Insurance
09.2019 - 10.2021
- Coordinate the intake process, review eligibility documentation, schedule appointments, make referrals, and provide all individuals with information on community resources.
- Screen and assess individuals for program eligibility and determine the appropriate next steps for all individuals seeking assistance.
- Review eligibility documentation to ensure compliance with contractual guidelines.
- Coordinate with the supervisor in scheduling new client intake.
- Ensure all client resources are up-to-date and available in reception area.
- Perform periodic outreach activities to publicize the program offerings and communicate the availability of services.
- Receive and sort mail deliveries.
- Ensure the reception area is organized, safe, and presentable.
- Assist in preparing letters and documents for community - based outreach activities.
- Other duties as assigned
Education
College Degree In Tourism And Hotel Business Admin - Business Administration
Dominican University O&M
High School Diploma In Professional Technician In - Educational Administration
Virgen De La Altagracia High School
07.2017
Skills
-Strong knowledge of customer
service industry
- Excellent communication skills, both
verbal and written
-Attention to detail
-Strong organization and efficient
-Excellent punctuality
-Problem- solving
-Strong efficiency in speed
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Counter Server
Maman
04.2023 - Current
Administrative Assistant
Adult Home Care
11.2021 - 03.2023
Intake Specialist
Human Insurance
09.2019 - 10.2021
College Degree In Tourism And Hotel Business Admin - Business Administration
Dominican University O&M
High School Diploma In Professional Technician In - Educational Administration
Virgen De La Altagracia High School