Rodney Marshall
San Pedro,CA
Overview
15
15
years of professional experience
Work History
Counter Server
Prince Street Pizza
Venice CA
11.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from Guest.
Barber
Self Employed Services
San Pedro, CA
01.2009 - Current
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Boosted salon revenue through upselling various products and services, such as shaving creams, hair treatments, and styling products.
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Stayed up-to-date with current trends in men''s grooming by participating in industry events, conferences, and training sessions.
Education
No Degree - Certificate
John Wesley International Barber And Beauty College
Long Beach, CA01.2009
High School Diploma -
Carson High School
Carson, CA06.2002
Skills
- Food and beverage orders
- Safe Food Handling
- Product Knowledge
- Customer-focused
- Outstanding client retention
- Strong leader
- Client Relations
- Prioritization
Timeline
Counter Server
Prince Street Pizza
11.2023 - Current
Barber
Self Employed Services
01.2009 - Current
No Degree - Certificate
John Wesley International Barber And Beauty College
High School Diploma -
Carson High School