Leodis Jackson III
Austin,TEXAS
Summary
Dynamic training manager with a proven track record at Outback Steakhouse, specializing in sales training and staff development. Expert in creating customized training materials that support our training program. Strong leadership and communication skills foster a culture of continuous improvement and operational excellence.
Overview
21
21
years of professional experience
Work History
Central Market Training Manager
Outback Steakhouse
06.2024 - Current
- Developed training materials to support onboarding processes for new team members.
- Assisted in organizing training sessions to enhance staff product knowledge and customer service skills.
- Developed comprehensive training materials for new hires, resulting in faster onboarding and increased productivity.
NSO FOH Coordinator
Outback Steakhouse
11.2019 - Current
- Coordinated front-of-house operations to ensure smooth guest experiences.
- Assisted in training new staff on service standards and operational procedures.
- Coordinated Front-of-house service standards for New Outback Store Openings.
Senior Manager
Outback Steakhouse
07.2012 - Current
- Led operational initiatives to enhance service efficiency and guest satisfaction.
- Streamlined inventory management processes, reducing waste and improving cost control.
- Mentored Outback managers in team leadership and operational best practices.
- Wrote schedules for front/boh Outbackers and managers.
- Produced systems food safety standards, including line checks, bar line checks and daily QAR walkthroughs.
NSO I.T. Coordinator
Outback Steakhouse
06.2008 - Current
- Coordinated IT support and troubleshooting for New Outback Steakhouse locations.
- Managed inventory of technical equipment including posi terminals, IPads, tablets and KDS systems.
- Assisted in training staff on new software applications.
- Implemented system updates and maintenance schedules, improving overall network performance.
- Co-wrote the I.T. coordinator guide for future Outback store openings for the entire brand.
Server
Outback Steakhouse
02.2005 - 07.2012
- Delivered exceptional customer service, ensuring high satisfaction levels through attentive and personalized interactions.
- Managed multiple tables efficiently, prioritizing guest needs to enhance dining experience.
- Trained and mentored new Outbackers on best practices for service and hospitality.
Education
No Degree - Vocal Performance
The University of Central Oklahoma
Edmond, OKHigh School Diploma -
Eisenhower Sr. High
Lawton, OK05.2003
Skills
- Sales training
- Strategic thinker
- Written and verbal skills
- Coaching and mentoring
- Customized training
- Public speaking
- Leadership training
- Training facilitation
- Classroom instruction
- Staff development plans
- Training material updates
Timeline
Central Market Training Manager
Outback Steakhouse
06.2024 - Current
NSO FOH Coordinator
Outback Steakhouse
11.2019 - Current
Senior Manager
Outback Steakhouse
07.2012 - Current
NSO I.T. Coordinator
Outback Steakhouse
06.2008 - Current
Server
Outback Steakhouse
02.2005 - 07.2012
No Degree - Vocal Performance
The University of Central Oklahoma
High School Diploma -
Eisenhower Sr. High