Leola Dillehay

A Premier Service Consultant is responsible for providing high-level customer support, addressing complex issues, and offering personalized solutions to clients. They often utilize product knowledge, communication skills, and customer relationship management tools to ensure customer satisfaction and retention.

• Assisted customers with service inquiries and product-related questions.
• Provided technical support for devices and service issues.
• Educated customers on AT&T products and services features.

• Implemented individualized treatment plans for children with autism spectrum disorders.
• Provided direct one-on-one support to clients during therapy sessions.
• Provided direct one-on-one instruction to children with autism in a variety of settings.
• Utilized Applied Behavioral Analysis principles in daily instruction activities.
• Collaborated with behavior analysts to track client progress and modify strategies.
• Tracked data and monitored progress of student's goals and objectives.
• Maintained accurate documentation of client behavior and response to interventions.
• Assisted in the development of behavioral intervention techniques and strategies.
• Facilitated communication between families and treatment teams regarding progress updates.
• Educated clients' families on behavioral techniques and strategies for home use.
• Participated in ongoing training sessions to enhance skills and knowledge in ABA therapy.
• Provided verbal prompts, physical guidance, or other forms of prompting when necessary.