Summary
Overview
Work History
Education
Skills
Timeline
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William Jenkins

YOUNGSTOWN,OH

Summary

Dynamic professional with expertise in customer service and technical support, honed at AT&T Inc. Proven ability to resolve issues efficiently, enhancing customer satisfaction. Skilled in data entry and customer relationship management, with a track record of streamlining processes and improving service delivery. Adept at adapting to changing environments and collaborating with teams for optimal results.

Overview

12
12
years of professional experience

Work History

Premier Service Consultant

AT&T Inc.
02.2021 - Current
  • Assisted customers with inquiries and product information to enhance satisfaction.
  • Learned company systems and procedures to support service delivery effectively.
  • Collaborated with team members to streamline processes for improved efficiency.
  • Provided feedback on customer interactions to identify areas for improvement.
  • Adapted quickly to changing environments and customer needs during peak hours.
  • Documented payment details and personal information on customer accounts.

Warehouse Stocker

Marc's Stores
08.2019 - 10.2020
  • Managed inventory levels to ensure optimal stock availability and support efficient warehouse operations.
  • Conducted regular audits of stock to verify accuracy and improve inventory management practices.
  • Compared received packages against shipping documents.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Advanced Tech Support

Alorica
02.2016 - 11.2018
  • Resolved technical issues through troubleshooting and effective communication with customers.
  • Analyzed support ticket trends to identify recurring issues and recommend proactive solutions to management.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.

Food Prep Cooking Assistant

Windsor House Inc.
02.2013 - 01.2016
  • Prepared ingredients by chopping, slicing, and measuring according to established recipes.
  • Operated various kitchen equipment safely such as ovens, fryers, and mixers for optimal results in meal preparation.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety guidelines.

Education

High School Diploma -

Austintown Fitch
Austintown, Ohio
2012

Skills

  • Issue resolution
  • Technical support
  • Computer skills
  • Data entry
  • Customer relationship management
  • Customer service

Timeline

Premier Service Consultant

AT&T Inc.
02.2021 - Current

Warehouse Stocker

Marc's Stores
08.2019 - 10.2020

Advanced Tech Support

Alorica
02.2016 - 11.2018

Food Prep Cooking Assistant

Windsor House Inc.
02.2013 - 01.2016

High School Diploma -

Austintown Fitch

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