Leon Bisch
Saint Marys,GA
Summary
Proven leader at the Omni Amelia Island Resort, with a successful history of leading and motivating associates to meet and exceed goals, steering the Front Office through multiple critical moments, and heading an initiative which increased property upsell revenue by an average of 141% year-over-year.
Overview
2
2
years of professional experience
Work History
Rooms Controller
Omni Amelia Island Resort
10.2023 - Current
- Facilitated interdepartmental collaboration to effectively manage room inventory and maximize revenue, ensure guest requests were granted, and reduce Housekeeping queue times.
- Acted as an operational manager, overseeing day to day Front Office operations, and resolving service recoveries as necessary.
- Successfully coordinated Rooms Operations during multiple critical periods, including several water pipe failures, and a five day long, company wide system outage.
- Spearheaded an initiative to increase property upsell revenue, resulting in an average 141% increase year-over-year, bringing in an estimated $144,000 in additional value.
Front Desk Agent
Omni Amelia Island Resort
09.2022 - 10.2023
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
Associate of Applied Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NH01-2025
High School Diploma -
Camden County High School
Kingsland, GA05-2023
Skills
- Multitasking skills
- Front office operations
- Guest service recovery
- Employee supervising
- Excellent oral and written communication
- Quality assurance standards
Timeline
Rooms Controller
Omni Amelia Island Resort
10.2023 - Current
Front Desk Agent
Omni Amelia Island Resort
09.2022 - 10.2023
Associate of Applied Science - Business Administration And Management
Southern New Hampshire University
High School Diploma -
Camden County High School
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