Leon Black
Lake Mary
Summary
Experienced with handling customer inquiries and providing effective solutions. Utilizes strong communication skills to address customer concerns and ensure satisfaction. Track record of problem-solving and conflict resolution, contributing to positive service experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Tax Agent
Davo Sales Tax
05.2023 - Current
- Assist customers with any tax product questions and any technical errors
Insurance Agent
State Farm
09.2022 - 05.2023
- Sale customers Insurance products questions and help with admin work
Tax Agent
Omni Solutions/TurboTax
01.2021 - 05.2023
- Assist customers with any tax product questions and any technical errors
IOS Agent
Concentrix/Apple
06.2021 - 08.2021
- Assist customers with any Apple product questions and any technical errors
Cashier
Farm Fresh
06.2017 - 08.2017
- Engaged with customers and provided customer service as needed
Education
Bachelor of Science - Psychology
Virginia Military Institute
Associate of Science - Business Admin
Tidewater Community College
10.2021
Skills
- Communicating
- Motivating a positive work environment
- Working long hours with continuous energy
- De-escalation
Certification
Ocean Lakes Academic Achievement Award
Principles List
Boy Scouts of America
Eagle Scout
Virginia Beach Police Youth Academy
Youth Academy Certificate
Virginia Beach Emergency Medical Services Student
CPR certification
Languages
English
Native or Bilingual
Timeline
Tax Agent
Davo Sales Tax
05.2023 - Current
Insurance Agent
State Farm
09.2022 - 05.2023
IOS Agent
Concentrix/Apple
06.2021 - 08.2021
Tax Agent
Omni Solutions/TurboTax
01.2021 - 05.2023
Cashier
Farm Fresh
06.2017 - 08.2017
Ocean Lakes Academic Achievement Award
Principles List
Boy Scouts of America
Eagle Scout
Virginia Beach Police Youth Academy
Youth Academy Certificate
Virginia Beach Emergency Medical Services Student
CPR certification
Bachelor of Science - Psychology
Virginia Military Institute
Associate of Science - Business Admin
Tidewater Community College
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