Leon Boyd
Houston
Summary
Experienced customer service expert with a strong background at Alorica, recognized for excellence in conflict resolution and customer retention. Demonstrated success in exceeding sales quotas and fostering robust client relationships. Utilizes data-driven insights to improve service quality and customer satisfaction. Highly skilled in managing high volumes of inbound calls while maintaining effective communication and multitasking. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Alorica
01.2021 - 08.2025
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided accurate information about products and services to customers.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Customer Service Sales Representative
Alorica
01.2020 - 01.2021
- Built diverse and consistent sales portfolio.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Developed, maintained and utilized diverse client base.
- Achieved or exceeded company-defined sales quotas.
- Contributed to team objectives in fast-paced environment.
Car Porter
Russell And Smith Mazda
06.2019 - 01.2020
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Refilled gas tanks and documented fluid levels.
- Enhanced customer satisfaction by efficiently transporting vehicles to designated areas.
- Followed safety guidelines for cleaning vehicles and equipment.
- Minimized potential damage risks during transportations by following best practices in maneuvering tight spaces.
- Moved sold vehicles to maximize use of space and keep lot in order.
- Aided in maintaining an updated list of available inventory on the lot, allowing for quick and efficient vehicle selection for customers.
- Completed comprehensive walk-around inspections before releasing vehicles back to clients, ensuring quality control standards were met.
Car Porter
Gillman Chrysler Jeep Dodge Ram Of Houston
01.2019 - 06.2019
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Expedited service appointments by assisting technicians with retrieving necessary parts or tools, fostering a more efficient work environment overall.
- Refilled gas tanks and documented fluid levels.
- Minimized potential damage risks during transportations by following best practices in maneuvering tight spaces.
- Moved sold vehicles to maximize use of space and keep lot in order.
- Maintained new and used vehicle inventory appearance and performance by cleaning interior and exterior of vehicles, replenishing fluids and replacing batteries.
Non-Commissioned Security Officer
Andy Frain Services
8 2015 - 01.2019
- Write Daily Guard Reports, Incident Reporting, Monitoring properties and responding to suspicious activities, Access Control of property, Traffic Control
Non-Commissioned Security Officer
Vinson Guard Service
04.2014 - 06.2015
- Write Daily Guard Reports, Incident Reporting, Incident Report Writing, Securing properties, Monitoring CCTV Monitors and record activities, Assist persons, Patrolling properties by foot and responding to suspicious activities
Customer Service Rep
Quest Diagnostics
06.2011 - 01.2012
- Teleunderwriter, Answer phone calls, Communicate with customers, Assist customers with healthcare questionaires
Customer Service Representative
Sitel - Ashville, NC
04.2009 - 10.2009
- Answer Phone Calls, Assist customers with account inquires, Handle customer complaints, Offer advice to best help the customer
Team Leader
U.S. Army
09.2005 - 04.2009
- Follow orders, Protect and serve, Adapt to ever changing schedules, Communicate with Team Leader, Observe Rules and Regulations, Ensure safety of team, Complete mission in an effective and timely manner, Report writing, Communicate with Squad Leader, Ensure Team upheld Rules and Regulations
Education
Criminal Justice -
American Intercontinental University
Houston, TXSkills
- Call Metrics
- Continuous Improvement
- Microsoft PowerPoint
- Conflict Resolution
- Problem Resolution
- Document and Records Management
- Time management abilities
- Product and service knowledge
- Call center experience
- Sales Transactions
- Product Knowledge
- Reliability
- Data Collection
- Customer relationship management
- Customer retention
- Data entry
- Product education
- Customer education
Timeline
Customer Service Representative
Alorica
01.2021 - 08.2025
Customer Service Sales Representative
Alorica
01.2020 - 01.2021
Car Porter
Russell And Smith Mazda
06.2019 - 01.2020
Car Porter
Gillman Chrysler Jeep Dodge Ram Of Houston
01.2019 - 06.2019
Non-Commissioned Security Officer
Vinson Guard Service
04.2014 - 06.2015
Customer Service Rep
Quest Diagnostics
06.2011 - 01.2012
Customer Service Representative
Sitel - Ashville, NC
04.2009 - 10.2009
Team Leader
U.S. Army
09.2005 - 04.2009
Non-Commissioned Security Officer
Andy Frain Services
8 2015 - 01.2019
Criminal Justice -
American Intercontinental University
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