LEON HARRIS

System Administrator

• Install, configure and support local area network (LAN), wide area network (WAN) and Internet system.
• Consult with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
• Manage computer operation scheduling, backup, storage and retrieval functions.
• Maintain applications to keep software current with necessary software updates and upgrades.

Mobililty

• Collaborated on the creation of performance dashboards and reports, providing visibility into key metrics related to cloud operations.
• Standardized deployment processes, ensuring consistency across various environments and platforms.
• Documented procedures and best practices for knowledge sharing among team members.
• Managed vendor relationships, ensuring timely resolution of service-related issues and adherence to SLAs.

Operations Manager

• Produced detailed and relevant reports for use in making business decisions.
• Leveraged on-site observation and personal interviews to identify team and individual strengths.
• Conducted thorough reviews of operations to devise and deploy improvement strategies.
• Coordinated with cross-functional teams on projects involving network expansion or facility upgrades, ensuring seamless integration into existing operations.

IT Specialist

• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Provided documentation on troubleshooting of technical processes to support desk staff.

Network Analyst

• Developed processes and procedures for Flight Service program, including control document reviews, participant assessment preparation, meeting coordination, assessment finding mediation, assisting control owner with remediation plan development, tracking findings through remediation, progress monitoring, reporting and escalation.
• Performed security monitoring and reporting, analyze security alerts and escalate security alerts to local support teams.
• Lead and respond to security incidents and investigations and targets reviews of suspect areas. Consult on teams to resolve issues that are uncovered by various internal and third party monitoring tools. Identify and resolve root causes of security-related problems.
• Ongoing review of SIEM dashboards, system, application logs, and custom monitoring tools.

NOC Operator

• Conducted research, gathered information from multiple sources and presented results.
• Prepared variety of different written communications, reports and documents.
• Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.