Leon Kenwick
Jeannette,PA
Summary
- Passionate and hard working product support engineer with nearly 12 years experience in the life sciences industry, specifically in high content screening and automation. Proven ability to both work as part of a team as well as lead and teach. An excellent communicator, with the soft skills necessary to work effectively with others, even in stressful or less than ideal situations. Technical competency from engineering coursework and experience within R&D team to facilitate effective cross-functional collaboration and communication. A just-do-it attitude over many years has allowed me to gain knowledge and experiences from a variety of business functions including operations, field service, R&D, and compliance.
Overview
27
27
years of professional experience
Work History
Product Support Engineer
Thermo Fisher Scientific Inc.
Pittsburgh, PA
01.2014 - 07.2023
- Collaborated with R&D, manufacturing, and service teams on HCS (High Content Screening) instrument NPI and sustaining project activities, including the Orbitor platform
- Created, managed, and reviewed engineering change orders in Arena PLM software
- Performed HCS instrument testing and created supporting documentation to facilitate product improvements
- Assisted SPDM in the creation of service bulletins
- Provided remote technical support to HCS field service, field application, and internal operations teams
- Operated as first point of contact technical resource for E-2 and above escalations, interacting with both internal FSEs and customers
- Collaborated with technical writing team to produce customer-facing content and revision submittals through Jira
- Created new spare part and change requests in Agile PDM
- Created training material and taught field service training courses
- Prioritized and managed up to 20 tasks concurrently, using the Eisenhower matrix and utilizing Project Place and other management tools
- Assisted with and managed projects revolving around instrument compliance including ROHS/REACH while collaborating with compliance and quality team colleagues
Depot and Service Engineer
Thermo Fisher Scientific
Pittsburgh, PA
08.2011 - 01.2014
- Performed internal troubleshooting and repair of Cellomics HCS instrumentation and instrument components
- Created manufacturing and service work instructions for hardware and software topics
- Managed spare part stocking levels and coordinated vendor repairs
- Performed remote support sessions with customers to resolve both hardware and software issues
- Traveled to customer sites to perform repairs and preventative maintenance.
Credit and Special Order Coordinator
Lowe's Home Improvement Centers
01.2009 - 01.2011
- Investigated and resolved discrepancies between vendor and store invoice amounts
- Inventoried special order items within store and audited against what is due to the customer
- Resolved customer service issues regarding customer credit accounts, tax issues, etc
- Trained associates on benefits of credit services, conflict resolution, and special ordering
- Managed tax exempt system and records while adhering to federal and state regulations.
Motor Sergeant/Automated Logistics Specialist
Illinois & Missouri Army National Guard
01.1997 - 01.2009
- Deployed to Iraq from 2003-2005 as an automated logistics specialist
- Performed soldiering skills while leading troops to accomplish assigned missions
- Managed logistics section soldiers while utilizing logistics specific software
- Ordered and received proper parts and equipment to accomplish future missions
- Prepared readiness reports and provided readiness information to superiors
- Performed maintenance and repairs on wheel and track vehicles.
Education
B.S., Business and Management Systems -
Missouri University of Science And Technology
Rolla, MO01.2011
Skills
- Remote Technical Support
- Problem-Solving
- Highly organized with attention to detail
- Agile and Arena PLM software
- Technical Writing
- Engineering Change Orders
- Microsoft Windows and Office
- Technical Troubleshooting
- Project Coordination
- Customer Service
- Training and Mentoring
- Product Testing
- Cross-functional Collaboration
Accomplishments
Completed Excel Basic and Advanced courses through ThermoFisher University 2020-2021.
Completed Solidworks Basic online e-course package 2019-2020.
Completed all coursework for Agile PC Initiator and Approver roles (2018-2019).
Thermo Fisher Business Integrity Award (2015).
Numerous Spot and Appreciate awards (2011-2023).
Finished #1 in class in Basic Non-Commission Officer Course (2008).
Timeline
Product Support Engineer
Thermo Fisher Scientific Inc.
01.2014 - 07.2023
Depot and Service Engineer
Thermo Fisher Scientific
08.2011 - 01.2014
Credit and Special Order Coordinator
Lowe's Home Improvement Centers
01.2009 - 01.2011
Motor Sergeant/Automated Logistics Specialist
Illinois & Missouri Army National Guard
01.1997 - 01.2009
B.S., Business and Management Systems -
Missouri University of Science And Technology